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- Tasks: Engage with customers to resolve rent arrears and negotiate repayment plans.
- Company: Join a dedicated team at Abri, focused on customer support and income recovery.
- Benefits: Permanent position with opportunities for professional growth and development.
- Why this job: Make a real difference in people's lives while enhancing your problem-solving skills.
- Qualifications: Strong communication skills and a proactive approach to customer service.
- Other info: Access to a vehicle and driving license required; dynamic team environment.
The predicted salary is between 30000 - 42000 £ per year.
We’re excited to be looking for an Income Recovery Specialist to join our busy Income team in Yeovil on a permanent basis.
You’ll be comfortable to speak with our customers whether this is over the telephone or face to face, in our offices or in their homes. As you’ll be proactive in contacting our customers who have fallen into rent arrears, you’ll need to be able to deal with difficult, sensitive and challenging behaviour and situations in a calm and professional manner.
You’ll use your initiative to problem solve when investigating their circumstances and negotiate repayment agreements. You’ll be able to identify the need to signpost to internal and external support if required.
Collaborative working and communication skills will all be essential as you’ll work with a range of stakeholders including DWP, local authorities, debt advice organisations and internal colleagues to make sure our customers receive the support they need.
An awareness of relevant housing legislation will be a must as you’ll prepare legal documents and represent Abri in court in support of possession of our properties.
You’ll ensure that our income targets are consistently met, maximising our income whilst delivering an exceptional customer service.
If you’re looking for a fresh challenge and want to join a committed and high performing team, we’d love to hear from you!
Access to your own vehicle with a full and valid driving license is essential.
Income Recovery Specialist in Yeovil employer: Abri Group
Contact Detail:
Abri Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income Recovery Specialist in Yeovil
✨Tip Number 1
Get to know the company! Research Abri and understand our values, mission, and the specifics of the Income Recovery Specialist role. This will help you tailor your approach during interviews and show us that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers in sensitive situations, it’s crucial to demonstrate your ability to handle challenging conversations. Role-play with a friend or family member to build your confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you successfully navigated difficult situations. We want to see how you can use your initiative to find solutions for our customers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you’re proactive and ready to take the first step in joining our team.
We think you need these skills to ace Income Recovery Specialist in Yeovil
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Income Recovery Specialist role. Highlight any relevant experience in customer service, negotiation, or working with sensitive situations to show us you’re the right fit.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping customers in challenging situations and how your proactive approach can benefit our team. Keep it personal and engaging!
Showcase Your Communication Skills: Since this role involves a lot of interaction with customers and stakeholders, make sure to demonstrate your strong communication skills in your application. Use clear and concise language to convey your points effectively.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Abri Group
✨Know Your Stuff
Make sure you brush up on relevant housing legislation and the specifics of income recovery. Familiarise yourself with common challenges customers face regarding rent arrears, so you can demonstrate your understanding during the interview.
✨Practice Active Listening
Since you'll be dealing with sensitive situations, practice your active listening skills. Show that you can empathise with customers' circumstances and respond appropriately. This will highlight your ability to handle difficult conversations effectively.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've successfully navigated challenging situations in the past. Be ready to discuss how you used your initiative to find solutions and negotiate agreements, as this is crucial for the role.
✨Collaborate and Communicate
Highlight your experience working with various stakeholders. Be prepared to discuss how you’ve collaborated with colleagues, local authorities, or debt advice organisations to support customers. Strong communication skills are key, so make sure to convey your ability to work well with others.
