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- Tasks: Manage properties and deliver top-notch tenancy services while engaging with the community.
- Company: Join a dynamic housing partnership team focused on improving customer experiences.
- Benefits: Flexible working options, training support, and a chance to make a real difference.
- Why this job: Be part of a motivated team that enhances neighbourhoods and supports residents.
- Qualifications: CIH level 3 housing qualification or commitment to enrol, plus strong IT skills.
- Other info: Opportunity for career growth in a supportive and collaborative environment.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for an experienced housing professional to join our South West Housing Partnership team on a permanent basis, to cover a patch in the Somerset area, but with flexibility to cover other patches as required. The ideal candidate will be within a commutable distance to the patch.
Our housing partners manage a patch of up to 600 properties, delivering a proactive tenancy and property management service, as well as responding to customer enquiries as appropriate. The closest office is in Yeovil which you will be required to attend for training, team meetings and team collaboration days but we also have an agile working policy so working from home or other locations in between customer appointments is an option.
You will directly deliver a range of tenancy management and neighbourhood services, collaborating with key colleagues from across the organisation as well as developing relationships with other local service providers. You will aim to sustain tenancies and ensure neighbourhoods are clean, safe and a place where our customers want to live and thrive. You will be visible and approachable, with an understanding of local issues, taking accountability for the quality of homes, neighbourhoods and services that Abri provides.
To be successful in this role you will have:
- Access to your own vehicle and be able to drive daily across the region.
- Hold CIH level 3 housing qualification or be committed to enrol within the first year. This will be paid for by Abri.
- Working experience of Customer Management systems to record customer contact, with proficient IT skills and be digitally confident.
- The ability to manage challenging situations and influence difficult conversations with customers to achieve a positive outcome.
- Working experience of legal housing management processes, managing breaches of tenancy and taking cases through the court process.
- Be able to work independently and manage a varied case load within key performance service targets.
- Experience of developing and maintaining cross departmental and multi-agency working.
This is an amazing opportunity to be an integral part of the driven and motivated housing partnership team and contribute to improving customer experience and services. If you have proficient IT skills, are digitally confident and a proactive problem solver with excellent communication skills, this may be the job for you!
Housing Partner in Yeovil employer: Abri Group
Contact Detail:
Abri Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Partner in Yeovil
✨Tip Number 1
Network like a pro! Reach out to current or former employees in the housing sector, especially those at Abri. They can give you insider tips and maybe even put in a good word for you.
✨Tip Number 2
Prepare for the interview by researching common questions related to tenancy management and customer service. We want you to showcase your problem-solving skills and how you handle challenging situations.
✨Tip Number 3
Show off your digital confidence! Be ready to discuss your experience with customer management systems and how you've used IT to improve service delivery in past roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining our team.
We think you need these skills to ace Housing Partner in Yeovil
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in housing management. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Showcase Your Customer Skills: Since this role involves a lot of customer interaction, emphasise your experience in managing customer enquiries and resolving issues. We love seeing examples of how you've positively influenced challenging situations!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key points stand out and are easy to read. Avoid jargon unless it’s relevant to the housing sector.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Abri Group
✨Know Your Patch
Familiarise yourself with the Somerset area and its housing challenges. Research local issues that may affect tenants and be ready to discuss how you would address them. This shows your commitment and understanding of the role.
✨Showcase Your Experience
Prepare specific examples from your past roles where you've successfully managed properties or resolved tenant issues. Highlight your experience with customer management systems and legal housing processes, as these are crucial for the position.
✨Demonstrate Your Communication Skills
Practice articulating how you handle difficult conversations and challenging situations. Use role-play scenarios to build confidence in discussing sensitive topics, ensuring you can convey empathy while achieving positive outcomes.
✨Emphasise Team Collaboration
Be ready to discuss how you've worked with cross-departmental teams or local service providers in the past. Share examples of how collaboration has led to improved services or tenant satisfaction, showcasing your ability to work well within a team.
