Yeovil, Somerset - (3 days in the office)
We’re looking for a Home Connections Coordinator to join our team in Yeovil on a maternity cover basis.
This is a busy and varied role where you’ll be responsible for supporting the day to day running of our allocations, lettings, mutual exchange and garage processes. You’ll play a key part in helping customers move into their new homes, making sure the whole process runs as smoothly and efficiently as possible.
You’ll work closely with teams across Housing, Empty Homes and Independent Living to keep turnaround times low and performance high. From marketing available homes and managing applications, through to completing sign ups, you’ll be involved in the full lettings journey. You may also assist with managing mutual exchanges and undertaking the garage allocation process.
There’s a strong customer focus in this role. You’ll be regularly speaking to customers, both face to face and over the phone, so being able to communicate clearly and show empathy—especially when supporting more vulnerable people is really important. Just as important is being organised, accurate and comfortable working to deadlines and targets.
We’re looking for someone who has experience in housing, lettings, allocations or a similar customer focused role. You’ll need to be confident using IT systems such as Microsoft Office, have a good eye for detail, and be able to manage a busy workload.
You’ll also need to be a team player who’s willing to step in and support colleagues when needed. From time to time, the role may involve evening or weekend work.
If you’re someone who takes pride in giving a great service and wants to be part of a team that genuinely makes a difference, we’d love to hear from you.
