At a Glance
- Tasks: Be the voice of our customers and ensure their journey is smooth and satisfying.
- Company: Join a passionate team at Abri dedicated to enhancing customer experiences.
- Benefits: Full-time role with opportunities for personal growth and development.
- Other info: Embrace a culture of continuous improvement and innovation in customer care.
- Why this job: Make a real difference in people's lives by improving their home experience.
- Qualifications: Exceptional customer service skills and a full driving license are essential.
The predicted salary is between 30000 - 40000 £ per year.
We're proud to say that we're a passionate bunch here at Abri. We want to provide an excellent customer experience for our current and new residents and that’s where you come in.
We are looking for a new Customer Liaison Officer to join us on a permanent basis in our team based in Yeovil or Eastleigh to take ownership of customer issues and keep customers informed and updated on outstanding works. You will deliver a focused, post completion customer care service to our market sale purchasers and shared owners moving into new Abri homes.
You will manage effective customer communications and provide support ensuring the ‘Customer Journey’ is a seamless, positive experience and that customer satisfaction is high. Exceptional customer service skills and being consistent and efficient will be essential to succeed in this role.
You’ll not only be tasked with driving customer satisfaction and ensuring all complaints are dealt with promptly, but also embedding a culture of continuous improvement throughout our services. Remember, we don’t want to do things how they’ve always been done, we want to make them even better!
This is a full-time role, requests for part-time working are unable to be considered. An essential requirement of the role is to have access to a vehicle and full driving license, and we are sorry that applications from non-drivers cannot be considered.
Want to know more about this fantastic opportunity to really make a difference in the lives of our customers? Take a look at the job description below.
Customer Liaison Officer - Yeovil or Eastleigh employer: Abri Group
At Abri, we pride ourselves on fostering a vibrant and supportive work culture that prioritises employee growth and development. As a Customer Liaison Officer in Yeovil or Eastleigh, you will be part of a dedicated team committed to enhancing customer experiences, with opportunities for continuous improvement and innovation. We offer a rewarding environment where your contributions directly impact the lives of our residents, making it an excellent place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Liaison Officer - Yeovil or Eastleigh
✨Tip Number 1
Get to know the company! Research Abri and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in making a difference for their customers.
✨Tip Number 2
Practice your customer service scenarios. Think about how you'd handle various customer issues and complaints. Being prepared with real-life examples will demonstrate your exceptional customer service skills and your ability to keep customers informed.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights into the company culture and might even give you tips on how to stand out in the application process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to contribute to improving customer experiences at Abri.
We think you need these skills to ace Customer Liaison Officer - Yeovil or Eastleigh
Some tips for your application 🫡
Show Your Passion:We want to see your enthusiasm for customer service shine through in your application. Share specific examples of how you've gone above and beyond for customers in the past – it’ll help us see that you’re a great fit for our passionate team!
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience and skills. Use keywords from the job description, like 'customer satisfaction' and 'effective communication', to show us you understand what we’re looking for.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’d be a great addition to our team!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be all set!
How to prepare for a job interview at Abri Group
✨Know Your Customer Journey
Familiarise yourself with the concept of the 'Customer Journey' as it’s central to the role. Be ready to discuss how you would ensure a seamless experience for customers moving into new homes, and think of examples from your past experiences where you've improved customer satisfaction.
✨Showcase Your Communication Skills
As a Customer Liaison Officer, effective communication is key. Prepare to demonstrate your ability to manage customer communications clearly and efficiently. Think of specific instances where you’ve successfully resolved customer issues or complaints and be ready to share those stories.
✨Embrace Continuous Improvement
Abri values innovation and improvement, so come prepared with ideas on how to enhance customer service. Reflect on previous roles where you’ve implemented changes that led to better outcomes and be ready to discuss how you can bring that mindset to this position.
✨Be Ready to Discuss Your Driving Experience
Since having access to a vehicle and a full driving licence is essential, be prepared to talk about your driving experience. If you have any relevant experiences that showcase your reliability and punctuality, make sure to highlight those during the interview.
