Store Manager- Brompton Road

A fantastic opportunity has become available for a Store Manager to join us at an exciting time when Octavia’s retail operations matter more than ever. Through our stores in prime London locations, we sell high quality donated goods. Our stores are instrumental in providing a sustainable source of income to support Octavia’s vital work in the community, and we need motivated, passionate and forward-thinking people to make this happen and be part of our ambitious plans.

Role Purpose

We believe in re-wearing and re-using pre-loved clothes, shoes and jewellery. We are very fortunate to receive a wide variety of donations from brands such as Gucci, Armani, Prada, Chanel, Stella McCartney and many more across apparel, accessories and handbags, so we are interested in someone experienced in luxury brands who shares our values.

Key Responsibilities

• Recruiting, developing and motivating a high performing result driven team to support in all aspects of running a store successfully.
• Communicating and implementing the retail strategy and initiatives to support the business vision.
• Ensuring the store consistently achieves or exceeds sales, KPIs and profitability goals through the effective use of short- and long-term planning, expense control and sales.
• Reporting on KPI results to the Area Manager on a regular basis.
• Guaranteeing high standards of customer experience in accordance to Octavia's brand values and service standards.
• Analysing customer profiles, buying trends and competitive information to drive business, communicate and provide feedback to area managers.
• Overseeing the execution and processing of incoming and outgoing donations.
• Ensuring the visual presentation of the store always meets or exceeds Octavia standards.
• Communicating, managing and executing all community engagement initiatives and events within budget and according to all policies and procedures.
• Delivering the highest standards of operational efficiencies and compliance and taking actions if needed.
• Managing all health and safety issues making sure risk assessments are up to date and any issues are resolved or reported.
• Managing rotas ensuring all shifts are adequately covered at all times.
• Building relationships with the local community, recognising potential growth for volunteering and increasing donations.
• Promoting and managing the Gift Aid processes, providing direction and support to store staff to actively maximise gift aid contribution. Ensuring HMRC guidelines are met at all times.
• Overall management of the store premises, including main key holder, cash handling and banking procedures are followed.
• Managing the maintenance budget and handling any issues raised by the store’s support team, reporting any serious issues to the Area Manager.
• Attending and contributing to regular team meetings and training, sharing best practice with Octavia’s core values.
• As a brand ambassador for Octavia, supporting all fundraising activity and championing the Community engagement.
• Supporting the area manager with the recruitment of staff.

Person Specification

• Excellent customer service skills.
• Knowledge of displaying, selling and promoting high-end luxury items.
• Excellent team working and communication skills.
• Commercial awareness and ability to create a customer journey to the highest level.
• Ability to stay calm under pressure, be a problem solver and decision maker.
• Good level of numeracy.
• Ability to create high end visual displays and store layout.
• At least two year’s previous experience in a retail environment.
• At least one year’s experience of managing staff.
• Understanding and commitment to Diversity.

Salary: £28,412.99 per annum

Location: Brompton Road, London

How to Apply: Submit your CV and cover letter online to be considered.

Equal Opportunity Statement: We are an equal opportunity employer.