At a Glance
- Tasks: Provide outstanding customer support and resolve enquiries in social housing.
- Company: Join a dedicated team focused on making a difference in local communities.
- Benefits: Competitive pay, generous holiday allowance, pension scheme, and wellbeing perks.
- Other info: Enjoy weekday hours with no weekend or bank holiday shifts.
- Why this job: Make a real impact while building a rewarding career in customer service.
- Qualifications: Passion for customer service and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Are you friendly, highly motivated, and passionate about delivering excellent customer service? Do you thrive in a fast-paced environment and enjoy making a real difference to people’s lives? If so, we’d love to hear from talented and enthusiastic Customer Contact Advisors who have genuine passion providing outstanding support and going above and beyond for customers every day.
Working within social housing, you’ll play a vital role in helping residents with enquiries, resolving issues, and ensuring every interaction is handled with professionalism, empathy, and care. Whether it’s supporting customers over the phone, responding to emails, or helping with their queries, you’ll be part of a team dedicated to putting customers first and delivering positive outcomes for local communities.
With competitive pay and holiday allowance, a generous pension scheme, and additional wellbeing and employee benefits, you’ll be supported both inside and outside of work. You’ll also receive full training, ongoing development opportunities, and the tools you need to succeed in your role, helping you build a rewarding career within social housing.
Our opening hours are Monday to Friday, 8:30am to 5:00pm, with a late finish until 7:00pm on Thursdays shared on a rota basis. This is a great opportunity to build your career in a customer-focused role with weekday hours, no weekend working, and no bank holiday shifts.
If you’d love the opportunity to be part of a committed and supportive team who take pride in delivering exceptional customer experiences and making a genuine impact, get in touch with us today. We’d love to hear from you and will be in touch when we’ve got a suitable vacancy for you.
Social Housing Customer Care Advisor (Weekdays) in South Shields employer: Abri Group
Join a dynamic team dedicated to making a positive impact in the community as a Social Housing Customer Care Advisor. With a strong focus on employee wellbeing, we offer competitive pay, generous holiday allowances, and a robust pension scheme, alongside comprehensive training and development opportunities. Enjoy a supportive work culture that values your contributions and provides a fulfilling career path, all while working weekdays with no weekend or bank holiday shifts.
StudySmarter Expert Advice🤫
We think this is how you could land Social Housing Customer Care Advisor (Weekdays) in South Shields
✨Tip Number 1
Get to know the company! Research their values and mission, especially around customer service. This will help you tailor your approach during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers daily, being able to articulate your thoughts clearly and empathetically is key. Try role-playing common scenarios with friends or family to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local job fairs. This can give you insider info about the company culture and might even lead to a referral, which can boost your chances of landing that job.
✨Tip Number 4
Don’t forget to follow up! After an interview, send a quick thank-you email expressing your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Social Housing Customer Care Advisor (Weekdays) in South Shields
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for customer service shine through. We want to see how much you care about making a difference in people's lives, so share any relevant experiences that highlight your passion!
Tailor Your Application:Make sure to customise your application to fit the role of a Social Housing Customer Care Advisor. Use keywords from the job description and demonstrate how your skills align with what we’re looking for. This shows us you’ve done your homework!
Be Professional Yet Friendly:Remember, we’re looking for someone who can handle enquiries with professionalism and empathy. Keep your tone friendly and approachable in your written application, as this reflects the kind of customer interactions we value.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Abri Group
✨Know Your Stuff
Before the interview, make sure you understand the role of a Social Housing Customer Care Advisor. Familiarise yourself with common customer service scenarios in social housing and think about how you would handle them. This will show your genuine interest and help you stand out.
✨Show Your Passion
During the interview, let your enthusiasm for helping others shine through. Share personal stories or experiences where you went above and beyond for a customer. This will demonstrate your commitment to delivering excellent service and making a difference in people's lives.
✨Practice Empathy
Empathy is key in this role. Prepare to discuss how you would approach sensitive situations with residents. Think about examples where you've resolved issues while maintaining professionalism and care, as this will highlight your suitability for the position.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows that you’re not just interested in the job, but also in being part of a supportive team.
