At a Glance
- Tasks: Plan and coordinate the daily schedules of trade operatives for maximum efficiency.
- Company: Join a dynamic team focused on outstanding customer service and innovative solutions.
- Benefits: Fixed 6-month contract with opportunities for growth and development.
- Other info: No two days are the same; embrace variety and challenge in your role.
- Why this job: Make a real impact on customer satisfaction and service delivery every day.
- Qualifications: Enthusiasm, a can-do attitude, and a passion for customer service.
The predicted salary is between 30000 - 40000 € per year.
Scheduling Operations team is responsible for planning and coordinating the working day of Trade Operatives to ensure all responsive, planned and cyclical works are appointed to the satisfaction of the customer. In order to plan repairs as efficiently as possible, we use our scheduling system Total Mobile Optimise, to ensure our diaries are filled to maximum capacity with minimal travel.
Customers are at the heart of everything we do, and we’re excited to be looking for a new Scheduling Operations Planner to join our team on a fixed 6 month contract, to make sure our customers continue to receive a service second to none.
You’ll be responsible for planning and coordinating the working day of trade operatives so that our colleagues receive all of the information for them to carry out their works. This includes ensuring diaries are optimised to maximum capacity with minimal travel, increasing productivity, reducing cost, and maintaining outstanding customer service, health and safety prioritisation, and vulnerability considerations.
You’ll work collaboratively with all stakeholders including our customers on a daily basis to deliver a seamless service. We don’t just want to do things the way they’ve always been done; we want to do things even better!
No two days will be the same in this role, so enthusiasm, a can-do attitude, and a genuine passion for always wanting to go the extra mile are essential. If you want the opportunity to join a team as committed as you are to customer safety and satisfaction and want to make a huge difference to our organisation that won’t go unnoticed by colleagues and customers alike, we want to hear from you!
We’ll review and interview suitable candidates as they apply. If we receive enough applications, we’ll close the advert early, so be sure to apply today so you don’t miss out!
Scheduling Operations Planner in Somerset employer: Abri Group
Join our dynamic Scheduling Operations team, where your role as a Scheduling Operations Planner will be pivotal in enhancing customer satisfaction through efficient planning and coordination. We pride ourselves on a collaborative work culture that values innovation and encourages personal growth, offering you the chance to make a meaningful impact in a supportive environment. With a focus on health and safety, and a commitment to continuous improvement, this is an excellent opportunity to contribute to a service that truly prioritises our customers' needs.
StudySmarter Expert Advice🤫
We think this is how you could land Scheduling Operations Planner in Somerset
✨Tip Number 1
Get to know the company! Research their values and mission, especially around customer service. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info about the role and might even lead to a referral, which can really boost your chances.
✨Tip Number 3
Prepare for the interview by practising common questions related to scheduling and operations. Think about how you can demonstrate your problem-solving skills and your ability to optimise processes – that's what they’re looking for!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team and making a difference in customer service.
We think you need these skills to ace Scheduling Operations Planner in Somerset
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in scheduling and customer service. We want to see how your skills align with our mission of providing top-notch service!
Show Your Enthusiasm:Let your passion shine through! In your application, express why you’re excited about the role and how you can contribute to making our service even better. We love a can-do attitude!
Be Clear and Concise:Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to see your relevant experience and skills at a glance.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role as soon as possible.
How to prepare for a job interview at Abri Group
✨Know Your Scheduling Systems
Familiarise yourself with scheduling systems like Total Mobile Optimise. Be ready to discuss how you would use such tools to optimise diaries and improve efficiency. Showing that you understand the technology will impress your interviewers.
✨Customer-Centric Mindset
Since customers are at the heart of this role, prepare examples of how you've prioritised customer satisfaction in previous positions. Think about times when you went the extra mile to ensure a seamless service and be ready to share those stories.
✨Demonstrate Team Collaboration
This role involves working closely with various stakeholders. Be prepared to talk about your experience in collaborating with teams and how you’ve effectively communicated with different departments to achieve common goals.
✨Embrace Change and Innovation
The company is looking for someone who wants to improve processes. Come equipped with ideas on how you could enhance scheduling operations or streamline workflows. This shows your enthusiasm for innovation and willingness to contribute positively.
