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For Companies At a Glance
- Tasks: Provide admin support, assist customers with payments, and handle queries.
- Company: Join a vibrant team at Abri in Yeovil.
- Benefits: Comprehensive training, supportive environment, and professional growth.
- Other info: Office hours are Monday to Friday, 8:30am - 5:00pm.
- Why this job: Make a difference by helping customers and solving their problems.
- Qualifications: Passion for customer service and teamwork skills required.
The predicted salary is between 22000 - 26000 £ per year.
We're delighted to be recruiting for a new Operational Support Assistant to join our vibrant Operational Support Team where you'll be based in our Yeovil office. No day is ever the same and our Contact Centre is no different. We’ll provide you with the full training and ongoing support to make sure you’re equipped to deal with the wide variety of customer queries our teams handle and so you can keep growing professionally.
Responsibilities
- Provide administration support to the business.
- Support customers with payments and setting up direct debits.
- Help customers in our reception, take calls and respond to emails.
Requirements / Qualifications
We’re looking for someone with a passion for helping customers and solving their problems. Experience of face to face customer service, an eye for detail and excellent teamwork is essential.
What You Need To Know
If you're successful, a comprehensive training programme is provided on our systems, processes and values to enhance your existing skills and provide you with the tools and confidence to be successful within Abri.
Hours
The hours for this post are 8:30am - 5:00pm Monday to Friday. The role will require office working.
How to Apply
If you’re looking for an opportunity to join a team with big aspirations and a commitment to make a difference we’d love to hear from you. We’ll review and interview suitable candidates as they apply. If we receive enough applications, we'll close the advert early so be sure to apply today so you don’t miss out!
Operational Support Assistant in Somerset employer: Abri Group
Contact Detail:
Abri Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operational Support Assistant in Somerset
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Abri and its values. This will help you connect with the team and show that you're genuinely interested in being part of their vibrant culture.
✨Tip Number 2
Practice makes perfect! Think about common customer service scenarios and how you would handle them. Role-playing these situations can boost your confidence and prepare you for those tricky questions during the interview.
✨Tip Number 3
Show off your teamwork skills! Be ready to share examples of how you've worked well with others in the past. Highlighting your ability to collaborate will resonate with the hiring team, especially since they value excellent teamwork.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're proactive and keen to join the team. Don’t wait too long, as the advert might close early!
We think you need these skills to ace Operational Support Assistant in Somerset
Some tips for your application 🫡
Show Your Passion: Make sure to highlight your passion for helping customers in your application. We love candidates who genuinely want to solve problems and make a difference!
Tailor Your CV: Don’t just send the same CV everywhere! Tailor it to reflect the skills and experiences that match the Operational Support Assistant role. We want to see how you fit into our vibrant team.
Be Clear and Concise: When writing your cover letter, keep it clear and to the point. We appreciate straightforward communication, so make sure you get your key points across without any fluff.
Apply Through Our Website: Remember to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in our Yeovil office.
How to prepare for a job interview at Abri Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Operational Support Assistant. Familiarise yourself with tasks like providing admin support, handling customer queries, and managing payments. This will help you demonstrate your enthusiasm and readiness to tackle the role.
✨Showcase Your Customer Service Skills
Since this role is all about helping customers, be prepared to share specific examples from your past experiences. Think of times when you solved a problem or went above and beyond for a customer. This will highlight your passion for customer service and your ability to handle various situations.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training programmes, and what success looks like in this role. This shows that you're genuinely interested in the position and helps you assess if it's the right fit for you.
✨Practice Makes Perfect
Rehearse common interview questions and your responses. You might want to practice with a friend or in front of a mirror. This will help you feel more confident and articulate during the actual interview, making it easier to convey your skills and enthusiasm.