At a Glance
- Tasks: Manage properties and deliver top-notch tenancy services while engaging with the community.
- Company: Join a dynamic housing partnership team dedicated to improving customer experiences.
- Benefits: Flexible working options, training support, and a chance to make a real difference.
- Other info: Opportunity for career growth in a supportive and collaborative environment.
- Why this job: Be part of a motivated team that enhances neighbourhoods and supports residents.
- Qualifications: CIH level 3 housing qualification or commitment to enrol, plus strong IT skills.
The predicted salary is between 30000 - 40000 € per year.
We are looking for an experienced housing professional to join our South West Housing Partnership team on a permanent basis to cover a patch in the Somerset area, but with flexibility to cover other patches as required. The ideal candidate will be within a commutable distance to the patch.
Our housing partners manage a patch of up to 600 properties, delivering a proactive tenancy and property management service, as well as responding to customer enquiries as appropriate. The closest office is in Yeovil which you will be required to attend for training, team meetings and team collaboration days but we also have an agile working policy so working from home or other locations in between customer appointments is an option.
You will directly deliver a range of tenancy management and neighbourhood services, collaborating with key colleagues from across the organisation as well as developing relationships with other local service providers. You will aim to sustain tenancies and ensure neighbourhoods are clean, safe and a place where our customers want to live and thrive. You will be visible and approachable, understand local issues, taking accountability for the quality of homes, neighbourhoods and services that Abri provides.
To be successful in this role you will have:
- Access to your own vehicle and able to drive daily across the region.
- Hold CIH level 3 housing qualification or be committed to enrol within the first year. This will be paid for by Abri.
- Working experience of Customer Management systems to record customer contact, with proficient IT skills and be digitally confident.
- The ability to manage challenging situations and influence difficult conversations with customers to achieve a positive outcome.
- Working experience of legal housing management processes, managing breaches of tenancy and taking cases through the court process.
- Be able to work independently and manage a varied case load within key performance service targets.
- Experience of developing and maintaining cross departmental and multi-agency working.
This is an amazing opportunity to be an integral part of the driven and motivated housing partnership team and contribute to improve customer experience and services. If you have proficient IT skills, are digitally confident and a proactive problem solver with excellent communication skills, this may be the job for you!
Housing Partner in Somerset employer: Abri Group
Abri is an exceptional employer that prioritises employee growth and well-being, offering a supportive work culture where collaboration and innovation thrive. With flexible working options, including the ability to work from home, and a commitment to professional development through funded qualifications, employees are empowered to make a meaningful impact in their communities. Located in the picturesque Somerset area, our team enjoys a fulfilling role in enhancing neighbourhoods and customer experiences while being part of a motivated and driven housing partnership team.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Partner in Somerset
✨Tip Number 1
Network like a pro! Reach out to current housing professionals on LinkedIn or local community groups. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by researching the company and its values. We want to see how you align with our mission at Abri, so think about how your experience can contribute to creating clean and safe neighbourhoods.
✨Tip Number 3
Show off your problem-solving skills! Be ready to discuss specific examples of how you've managed challenging situations in the past. We love candidates who can turn tough conversations into positive outcomes.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and making a difference in the Somerset area.
We think you need these skills to ace Housing Partner in Somerset
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your housing qualifications and any relevant experience managing properties or tenancies. We want to see how you fit into our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about housing and how your background makes you the perfect fit for our South West Housing Partnership team. Keep it friendly and professional!
Showcase Your IT Skills:Since we’re looking for someone with proficient IT skills, don’t forget to mention any customer management systems you’ve used. If you’re digitally confident, let us know how you’ve used technology to improve customer service in your previous roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Abri Group
✨Know Your Patch
Familiarise yourself with the Somerset area and its housing challenges. Research local issues, demographics, and community needs. This will help you demonstrate your understanding of the role and how you can contribute to making neighbourhoods better.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your experience in tenancy management and customer service. Be ready to discuss how you've handled challenging situations and influenced positive outcomes for customers.
✨Be Digitally Confident
Since the role requires proficient IT skills, brush up on any relevant customer management systems you’ve used before. Be prepared to discuss how you’ve leveraged technology to improve service delivery and manage your workload effectively.
✨Engage with the Team Spirit
Emphasise your ability to work collaboratively across departments and with external partners. Share examples of how you've successfully developed relationships in previous roles, as this is key to thriving in a team-oriented environment.
