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- Tasks: Handle customer queries and manage direct debit setups with a positive attitude.
- Company: Join a friendly team in Yeovil focused on excellent customer service.
- Benefits: Competitive pay, supportive work environment, and opportunities for growth.
- Other info: Fast-paced role with a dynamic team atmosphere.
- Why this job: Perfect for those who enjoy numbers and helping customers thrive.
- Qualifications: Strong communication skills and numerical confidence required.
The predicted salary is between 22000 - 26000 £ per year.
Are you good with figures and comfortable with speaking to customers over the phone to deliver an excellent customer experience? We’re looking for a Direct Debit Administrator to join our friendly and hardworking team in Yeovil.
Responsibilities
- Respond proactively to customer queries, mostly over the phone, to deliver an excellent customer experience.
- Set up, amend or cancel direct debits.
- Calculate the required payments when needed.
- Deal with internal and external customers with a positive can-do attitude in a busy environment.
Qualifications
- Confident communicator with good numerical ability.
- Comfortable discussing payment details over the phone.
- Thrives in a fast-paced environment.
Direct Debit Administrator in Somerset employer: Abri Group
Contact Detail:
Abri Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Direct Debit Administrator in Somerset
✨Tip Number 1
Practice your phone skills! Since the role involves a lot of customer interaction over the phone, we recommend doing some mock calls with friends or family. This will help you feel more confident and ready to tackle any customer queries.
✨Tip Number 2
Brush up on your numerical skills! As a Direct Debit Administrator, you'll need to be comfortable with figures. We suggest practising calculations and familiarising yourself with common payment terms to ensure you're sharp for any questions that come your way.
✨Tip Number 3
Show off your can-do attitude! When you’re in interviews or networking, make sure to highlight your positive approach to problem-solving. We love candidates who can keep their cool in a busy environment and still deliver excellent service.
✨Tip Number 4
Apply through our website! We want to see your application, so make sure you submit it directly on our site. It’s the best way to get noticed and show us you’re serious about joining our friendly team in Yeovil.
We think you need these skills to ace Direct Debit Administrator in Somerset
Some tips for your application 🫡
Show Off Your Numbers Skills: Make sure to highlight your numerical abilities in your application. We want to see how comfortable you are with figures, so don’t shy away from mentioning any relevant experience or qualifications that showcase your skills.
Customer Service is Key: Since this role involves a lot of customer interaction, let us know about your previous experiences in customer service. Share examples where you’ve gone above and beyond to deliver an excellent experience, especially over the phone.
Keep It Professional Yet Friendly: While we love a casual vibe, remember to keep your application professional. Use a friendly tone that reflects our team spirit, but ensure your language is clear and concise. We’re looking for someone who can communicate effectively!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important details. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Abri Group
✨Brush Up on Your Numbers
As a Direct Debit Administrator, you'll need to be confident with figures. Before the interview, practice some basic calculations and ensure you're comfortable discussing payment details. This will help you feel more at ease when answering questions related to numerical tasks.
✨Show Off Your Communication Skills
Since the role involves speaking to customers over the phone, it's crucial to demonstrate your communication skills. Prepare for common customer queries and think about how you would respond positively. Practising with a friend can help you refine your approach and boost your confidence.
✨Emphasise Your Can-Do Attitude
The job requires a positive attitude, especially in a busy environment. Think of examples from your past experiences where you've tackled challenges with a proactive mindset. Sharing these stories during the interview will show that you thrive under pressure and are ready to contribute to the team.
✨Research the Company Culture
Understanding the company culture is key to fitting in. Take some time to research the values and mission of the company. During the interview, mention how your personal values align with theirs, which will demonstrate your genuine interest in being part of their friendly and hardworking team.