Scheduling Operations Planner

Customers are at the heart of everything we do and we’re excited to be looking for a new Scheduling Operations Planner to join our team to make sure our customers continue to receive a service second to none – and we need you!

This is an eleven months fixed term role where you will be responsible for planning and coordinating the working day of trade operatives so that our colleagues receive all of the information for them to carry out their works. Ensuring diaries are optimised to maximum capacity with minimal travel, increasing productivity, reducing cost and maintaining outstanding customer service, health and safety prioritisation and vulnerability considerations.

You will work collaboratively with all stakeholders including our customers on a daily basis to deliver a seamless service. Working days to include Monday and Friday.

Remember, we don’t just want to do things the way they’ve always been done, we want to do things even better! No two days will be the same in this role so enthusiasm, a can-do attitude and a genuine passion for always wanting to go the extra mile are essential.

If you want the opportunity to join a team as committed as you are to customer safety and satisfaction and want to make a huge difference to our organisation that won’t go unnoticed by colleagues and customers alike, we want to hear from you!

Abri is a large housing provider who own and manage over 50,000 homes and various community assets, serving 114,000 customers. Silva Homes joined Abri in October 2023 making the group a financially stronger and more resilient organisation. To help deliver our services, Abri works with 36 local authorities and 63 different parliamentary constituencies alongside partners in our community.

We believe everyone has the right to a good quality safe, warm and sustainable home in a community where they can belong, grow and thrive. We’re investing £689m over the next ten years in our existing homes to improve building safety and make them more energy efficient. We’re delivering 10,000 homes by 2030, ensuring affordable housing is built where it’s needed most. We’re investing in our communities, to address local issues and create opportunities for everyone.

As we grow, we’re re-establishing our strong local presence to provide a really good service. Abri has adopted a regional approach to service delivery, with our operating areas split into three, each with their local governance and leadership. This will ensure our colleagues are more visible, accountable and better connected to our customers and local communities to meet their diverse needs.