Are you passionate about creating safe, thriving communities and supporting people to live well in their homes? We're looking for a proactive and compassionate Housing Officer to join our team and play a vital role in delivering excellent neighbourhood and tenancy management services.
This is a varied and rewarding role where no two days are the same. You'll be at the heart of our communities, tackling anti-social behaviour, supporting vulnerable residents, managing tenancy issues and working closely with partner agencies to improve outcomes for customers.
If you're resilient, solution-focused and committed to making a real difference, we'd love to hear from you.
What You'll Be Doing
You’ll take ownership of anti-social behaviour (ASB) and tenancy breach cases from initial report through to resolution. This will involve:
- Investigating complaints and gathering evidence
- Interviewing residents and witnesses
- Preparing warning letters and action plans
- Working with the Police and partner agencies
- Supporting legal action where necessary
- Helping tackle persistent nuisance and community safety issues
You’ll work collaboratively with:
- Local authorities
- Social care teams
- Health professionals
- Support providers
- Community and voluntary organisations
As a visible and approachable presence within neighbourhoods, you will:
- Listen and respond to residents' concerns
- Handle complaints professionally and effectively
- Build positive relationships with customers
- Contribute to high levels of resident satisfaction
What We're Looking For:
- Housing management, neighbourhood management, tenancy enforcement or ASB casework experience
- Supporting vulnerable residents and managing complex cases
- Working with external agencies and partner organisations
- Managing challenging situations confidently and professionally
- Maintaining accurate case records and documentation
- Safeguarding responsibilities for adults and children
- Tenancy management principles and housing legislation
- Excellent communication and interpersonal skills
- Strong investigative and problem-solving abilities
- Report writing and case management experience
- Strong organisation and prioritisation skills
- CIH qualification or willingness to work towards one
- Experience attending court hearings
- Experience participating in case conferences and multi-agency safeguarding
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Housing Officer - Reading employer: Abri Group
Abri Group is an excellent employer for Gas Engineers, offering a supportive work culture that prioritises safety and customer satisfaction. Located in Bracknell, employees benefit from a competitive salary, a company vehicle, uniform, 28 days of holiday, and a generous pension scheme, alongside opportunities for professional growth within a dynamic team environment.
