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- Tasks: Provide admin support, assist customers with payments, and handle queries.
- Company: Join a vibrant team at Abri, dedicated to community services.
- Benefits: Full training, supportive environment, and professional growth opportunities.
- Other info: Fixed-term contract with a dynamic work environment in Eastleigh.
- Why this job: Make a difference by helping customers and solving their problems daily.
- Qualifications: Passion for customer service and teamwork experience required.
The predicted salary is between 24000 - 36000 £ per year.
We\’re delighted to be recruiting for a new Operational Support Assistant to join our vibrant Operational Support Team for a 6 month, fixed term contract.
No day is ever the same and our Contact Centre is no different. We’ll provide you with the full training and ongoing support to make sure you’re equipped to deal with the wide variety of customer queries our teams handle and so you can keep growing professionally.
You’ll be based in our Head Office in Eastleigh, in a varied team which provides support across the business.
What you’ll be doing:
- Administration support to the business
- Supporting customers with payments and setting up direct debits
- Helping customers in our reception
- Taking calls and responding to emails
- Someone with a passion for helping customers and solving their problems
- Experience of face to face customer service
- Excellent team work
What you need to know
If you\’re successful, a comprehensive training programme is provided on our systems, processes and values to enhance your existing skills and provide you with the tools and confidence to be successful within Abri.
The hours for this post are 8:30am – 5:00pm Monday to Friday. The role will require office working.
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- General Business and Other
Industries
- Housing and Community Development, Community Services, and Community Development and Urban Planning
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Operational Support Assistant employer: Abri Group
Contact Detail:
Abri Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operational Support Assistant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Abri and its values. This will help you connect with the team and show that you're genuinely interested in being part of their vibrant culture.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you feel more confident when discussing your passion for customer service and teamwork during the actual interview.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully helped customers or resolved issues. This will demonstrate your ability to handle the variety of queries that come through the Contact Centre.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join our team at Abri. Don’t miss out on this opportunity!
We think you need these skills to ace Operational Support Assistant
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Operational Support Assistant role. Highlight your customer service experience and any relevant skills that match what we’re looking for in our vibrant team.
Show Your Passion: We love candidates who are genuinely passionate about helping customers. In your application, share specific examples of how you've gone above and beyond to solve customer problems or provide excellent service.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to see your key skills and experiences at a glance.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Abri Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Operational Support Assistant. Familiarise yourself with tasks like administration support, handling customer queries, and managing payments. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this role involves a lot of customer interaction, be ready to share specific examples of how you've successfully handled customer queries in the past. Highlight your problem-solving skills and your passion for helping others, as these are key traits they’re looking for.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training programmes, and what a typical day looks like. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
✨Practice Teamwork Scenarios
Given the emphasis on teamwork in the job description, think of examples where you’ve worked effectively in a team. Be ready to discuss how you contribute to group success and handle any challenges that arise, as this will resonate well with the interviewers.