At a Glance
- Tasks: Ensure top-notch complaint handling and quality control for customer interactions.
- Company: Join a customer-focused team dedicated to making a difference.
- Benefits: Competitive salary, flexible working options, and opportunities for personal growth.
- Other info: Dynamic environment with potential for career advancement.
- Why this job: Be the voice of customers and help shape a better experience.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
We're proud to say our customers are at the heart of all we do, and one of our top priorities is hearing what they have to say, investigating what happened, learning what we can do better and making amends when we may not get something quite right. That's where you come in.
Abri's Customer Relations Team is dedicated to resolving customer complaints, both orally and in writing, in a timely manner. The Complaints Quality Officer is responsible for upholding the standards of complaint investigations and responses by reviewing the contact history and draft communications to customers to ensure we're addressing their concerns in the right way.
The role focuses on achieving fair customer outcomes through complaint handling, whilst ensuring we maintain and adhere to the standards set by Abri's brand values and the Housing Ombudsman. You will own the quality control check process for the whole Customer Relations Team, as part of the Quality Control Framework and support Team Leaders and Customer Relations Managers with quality assurance activity.
If this sounds like the opportunity you've been looking for and want to join a team as customer‐focused and dynamic as you, we'd love to hear from you!
We'll review and interview suitable candidates as they apply. If we receive enough applications, we'll close the advert early so be sure to apply today so you don't miss out!
Complaints Quality Officer in London employer: Abri Group
At Abri, we pride ourselves on fostering a supportive and dynamic work environment where our employees are empowered to make a real difference in customer relations. As a Complaints Quality Officer, you will benefit from ongoing professional development opportunities, a collaborative team culture, and the chance to contribute to meaningful outcomes for our customers. Located in a vibrant community, we offer a workplace that values your input and prioritises your growth alongside our commitment to exceptional service.
StudySmarter Expert Advice🤫
We think this is how you could land Complaints Quality Officer in London
✨Tip Number 1
Make sure you research Abri and its values before your interview. Knowing what we stand for will help you align your answers with our customer-focused approach, showing us you're the right fit for the Complaints Quality Officer role.
✨Tip Number 2
Practice your communication skills! As a Complaints Quality Officer, you'll need to convey complex information clearly. Try role-playing common scenarios with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Prepare some questions to ask us during the interview. This shows your genuine interest in the role and helps you understand how you can contribute to our mission of resolving customer complaints effectively.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you're proactive and keen to join our dynamic team.
We think you need these skills to ace Complaints Quality Officer in London
Some tips for your application 🫡
Show Your Customer Focus:Make sure to highlight your passion for customer service in your application. We want to see how you’ve gone above and beyond to resolve issues and ensure customer satisfaction.
Be Clear and Concise:When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your skills and experiences relevant to the role.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your responses to reflect our values and the specifics of the Complaints Quality Officer role. Show us why you’re the perfect fit!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates from our team.
How to prepare for a job interview at Abri Group
✨Know the Company Values
Before your interview, take some time to research Abri's brand values. Understanding what they stand for will help you align your answers with their mission and show that you're genuinely interested in being part of their customer-focused team.
✨Prepare Real-Life Examples
Think of specific instances where you've successfully handled complaints or resolved issues. Be ready to share these examples during the interview to demonstrate your problem-solving skills and how you can contribute to achieving fair customer outcomes.
✨Familiarise Yourself with Quality Control Processes
Since the role involves quality control checks, brush up on any relevant quality assurance frameworks or processes. Being able to discuss these confidently will show that you understand the importance of maintaining high standards in complaint handling.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of your interview. This could be about the team's approach to customer feedback or how they measure success in complaint resolution. It shows your enthusiasm and helps you gauge if the company is the right fit for you.
