At a Glance
- Tasks: Support the Store Manager in delivering top-notch customer service and managing store operations.
- Company: Join Octavia, a social purpose-driven organisation with over 150 years of history.
- Benefits: Gain valuable experience, develop leadership skills, and contribute to community support.
- Other info: Exciting opportunity to step up as Store Manager and make a real impact.
- Why this job: Be part of a meaningful mission while enhancing your retail management skills.
- Qualifications: Passion for customer service and a desire to learn and grow in retail.
The predicted salary is between 25000 - 30000 £ per year.
Octavia has stayed true to our social purpose for over 150 years, as we continue the pioneering work of our founder, Octavia Hill, in providing homes, support and care for people in central and west London. Now Octavia has become part of the Abri Group, we're undergoing an exciting period of change that will enable us to grow, do more and ensure those in Octavia homes receive the services they deserve while continuing to honour and build on Octavia Hill's legacy as the founder of the social housing movement.
A key part of ensuring Octavia's vital work in the community is sustainably funded is our retail operations and we're delighted to say a fantastic opportunity has become available for an Assistant Store Manager. Through our stores in prime London locations, we sell high quality donated goods. Our stores are instrumental in providing a sustainable source of income to support Octavia’s vital work in the community, and we need motivated, passionate and forward-thinking people to make this happen and be part of our ambitious plans.
As Assistant Store Manager, you will be supporting the Manager in delivering the highest quality of customer service to our customers and fantastic donors across our premium Central and West London locations (mainly based out of our store located at Wilton Road, SW1V 1DE). As well as supporting in areas such as increasing sales, stock management and training, you will be stepping up as Store Manager on a weekly basis, so this is a great opportunity for those seeking a new challenge.
Assistant Store Manager - London employer: Abri Group
Octavia is an exceptional employer, deeply rooted in its social purpose and committed to making a positive impact in the community. With a vibrant work culture that values passion and innovation, employees enjoy opportunities for personal and professional growth while contributing to meaningful causes. Located in the heart of London, our retail operations not only provide a sustainable income for vital services but also foster a collaborative environment where every team member plays a crucial role in honouring Octavia Hill's legacy.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Store Manager - London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Abri Group, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Abri Group!
We think you need these skills to ace Assistant Store Manager - London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Abri Group, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Abri Group and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Abri Group that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Abri Group
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
