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- Tasks: Provide essential IT support and troubleshoot issues for users.
- Company: Join a friendly and dynamic IT support team in London.
- Benefits: Flexible working options, supportive team, and career growth opportunities.
- Why this job: Make a positive impact while developing your tech skills in a vibrant environment.
- Qualifications: Clear communication skills and a passion for technology.
- Other info: Work from home or a cafe two days a week!
The predicted salary is between 28000 - 42000 £ per year.
Are you passionate about helping people and solving problems? We’re looking for a friendly, enthusiastic, and tech-savvy individual to join our team as a 1st Line Support Desk Analyst. In this role, you'll be the first point of contact for our users, providing essential IT support and ensuring a smooth and efficient experience for everyone who reaches out for help. Whether it's troubleshooting issues, answering queries, or escalating more complex problems to the right team, your calm and confident approach will make all the difference. This is a fantastic opportunity for someone who enjoys working in a dynamic environment, has a keen interest in technology, and takes pride in delivering excellent customer service. You’ll be supported by a knowledgeable team and given the tools you need to grow your skills and progress in your IT career.
We have an IT support team of around 15 members, and we are looking for someone to join our 1st line team. You'll be working from our London office a minimum of three days per week to connect and collaborate with colleagues and the other two days can be worked from at a place of your choosing whether that’s at another of our offices, a cafe or at home.
What we’re looking for:
- Clear communication and a positive, professional approach
- Interest in technology and a willingness to learn
- Ability to handle inquiries, troubleshoot issues, and escalate when needed
If you’re someone who loves a challenge, communicates clearly, and is ready to make a positive impact, we’d love to hear from you. Apply today and take the next step in your IT journey with us! We’ll review and interview suitable candidates as they apply. If we receive enough applications, we’ll close the advert early so be sure to apply today so you don’t miss out!
1st Line Support Desk Analysts x2 in London employer: Abri Group
Contact Detail:
Abri Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Support Desk Analysts x2 in London
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the company’s values and work environment. This will help you tailor your responses and show that you’re genuinely interested in being part of the team.
✨Tip Number 2
Practice your problem-solving skills! Since you’ll be troubleshooting issues as a 1st Line Support Desk Analyst, it’s a good idea to brush up on common tech problems and how to resolve them. This will give you the confidence to tackle questions during the interview.
✨Tip Number 3
Show off your communication skills! In this role, clear communication is key. During your interview, make sure to articulate your thoughts clearly and demonstrate your ability to explain technical concepts in a simple way.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows you’re enthusiastic about the role and keeps you fresh in their minds.
We think you need these skills to ace 1st Line Support Desk Analysts x2 in London
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for helping people and solving problems right from the start. In your application, share a brief story or example that highlights your passion for customer service and technology.
Be Clear and Concise: We appreciate clear communication, so make sure your application is easy to read. Use straightforward language and avoid jargon. Keep it professional but friendly – we want to get to know the real you!
Tailor Your Application: Take a moment to customise your application for the 1st Line Support Desk Analyst role. Highlight relevant skills and experiences that match what we’re looking for, like troubleshooting or handling inquiries.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Abri Group
✨Know Your Tech Basics
Brush up on your technical knowledge before the interview. Familiarise yourself with common IT issues and troubleshooting steps, as well as any specific technologies mentioned in the job description. This will show your enthusiasm for the role and your readiness to help users effectively.
✨Practice Clear Communication
Since you'll be the first point of contact for users, practice explaining technical concepts in simple terms. You might want to role-play with a friend or family member, asking them to pose as a user with a problem. This will help you articulate your thoughts clearly and confidently during the interview.
✨Show Your Problem-Solving Skills
Prepare examples of past experiences where you've successfully solved problems or helped others. Think about situations where you had to troubleshoot an issue or assist someone with a tech-related query. Sharing these stories will demonstrate your ability to handle inquiries and escalate when necessary.
✨Emphasise Your Customer Service Mindset
Highlight your passion for helping people and delivering excellent customer service. Be ready to discuss how you approach user interactions and ensure a positive experience. This is crucial for a 1st Line Support Desk Analyst, so make sure to convey your friendly and professional attitude.
