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- Tasks: Lead a dynamic Income Team, ensuring targets are met while delivering top-notch customer service.
- Company: Join a committed non-profit organisation making a real difference in the community.
- Benefits: Flexible working options, competitive salary, and opportunities for professional growth.
- Why this job: Take on a fresh challenge and make an impact in a supportive team environment.
- Qualifications: Strong analytical skills, experience in housing legislation, and excellent communication abilities.
- Other info: Collaborative culture with opportunities to engage with various stakeholders.
The predicted salary is between 28800 - 43200 £ per year.
We’re excited to be looking for a new Income Manager to join our busy Income team in our London region working between our Bracknell and London offices.
You will manage a high performing Income Team in a challenging and busy working environment. Supporting the team by providing advice and guidance on cases, conducting check ins (1-2-1s), case reviews, with monitoring and managing team performance.
You’ll ensure that our income targets are consistently met, maximising our income whilst delivering an exceptional customer service.
You will need to be able to analyse and interpret data to help you make informed decisions to tackle arrears cases and monitor team performance.
Collaborative working and communication skills are essential as you’ll work with a range of stakeholders from internal departments and external agencies such as DWP and Local Authorities. You’ll have the confidence and assertiveness to engage with customers, sometimes managing difficult conversations, and using your excellent people skills to resolve any issues relating to their tenancy.
An awareness of relevant housing legislation is a must as you’ll support the team prepare legal documents and represent Abri in court in support of possession of our properties.
You\’ll be working from our Bracknell and London office a minimum of three days per week to connect and collaborate with colleagues and the team. The other two days can be worked from a place of your choosing whether that\’s at another of our offices or at home.
If you’re looking for a fresh challenge and want to join a committed and high performing team, we’d love to hear from you!
Job Details
- Seniority level: Associate
- Employment type: Full-time
- Job function: Other
- Industries: Non-profit Organizations
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Income Manager employer: Abri Group
Contact Detail:
Abri Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees in the Income team. They can give you insider info on what it’s really like and might even put in a good word for you.
✨Tip Number 2
Prepare for those tricky questions! Think about how you’d handle difficult conversations with customers or manage team performance. Practising your responses will help you feel more confident during the interview.
✨Tip Number 3
Show off your data skills! Be ready to discuss how you’ve used data analysis in past roles to tackle challenges. This will demonstrate your ability to make informed decisions, which is key for the Income Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our awesome team!
We think you need these skills to ace Income Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Income Manager role. Highlight your experience in managing teams, analysing data, and delivering exceptional customer service. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you the perfect fit. Don’t forget to mention your understanding of housing legislation and your people skills.
Showcase Your Achievements: When detailing your previous roles, focus on specific achievements that demonstrate your ability to meet income targets and manage performance. Numbers speak volumes, so if you’ve improved team performance or reduced arrears, let us know!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Abri Group
✨Know Your Numbers
As an Income Manager, you'll need to demonstrate your ability to analyse and interpret data. Brush up on relevant metrics and be ready to discuss how you've used data in past roles to tackle arrears or improve team performance.
✨Showcase Your People Skills
You'll be managing a high-performing team and dealing with customers, so highlight your experience in handling difficult conversations. Prepare examples of how you've resolved issues and maintained exceptional customer service in challenging situations.
✨Understand Housing Legislation
Familiarise yourself with relevant housing legislation as it’s crucial for the role. Be prepared to discuss how you’ve applied this knowledge in previous positions, especially in preparing legal documents or representing your organisation in court.
✨Collaborative Mindset
Since you'll be working with various stakeholders, emphasise your collaborative working style. Think of examples where you've successfully worked with internal departments or external agencies, and be ready to share how you fostered effective communication.