At a Glance
- Tasks: Provide top-notch housing management and customer service to residents.
- Company: Join Affinity Housing, a leader in community-focused housing solutions.
- Benefits: 12-month contract with competitive pay and valuable experience.
- Other info: Dynamic team environment with opportunities for personal growth.
- Why this job: Make a real difference in residents' lives while developing your skills.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 30000 - 40000 € per year.
Advertised on behalf of Affinity Housing - 12 Month, fixed term contract based in Reading. The Housing Management Officer will contribute to the provision of high quality, consistent, flexible and value for money Housing and Customer Service to all residents living on the North Whitley estate and served by Affinity (Reading) Limited. The post holder will provide a resident-focused service and assume personal responsibility for solving resident issues effectively as they arise. The Housing Management Officer will work closely with the Affinity Housing Staff Team and Wates to develop a seamless approach and provide a “one stop service” for residents living in the PFI contract area.
To be responsible for providing an effective housing management service for Affinity Housing.
Key Duties:- To closely monitor the rent account balances, and to recover arrears, for each tenant and take necessary action in line with agreed procedures including the serving of notices and court action in persistent arrears cases.
- To give advice on welfare benefits to maximise tenant income and to refer tenants to other agencies as appropriate.
- To respond promptly to any tenant giving notice to terminate a tenancy, notifying him/her of any liability for repairs or rent payments and to carry out pre-inspections of properties.
Housing Management Officer - Affinity Housing employer: Abri Group
Affinity Housing is an exceptional employer that prioritises a resident-focused approach, fostering a collaborative work culture where employees are empowered to make a real difference in the community. With a commitment to professional development and a supportive team environment, staff have ample opportunities for growth while enjoying the benefits of working in the vibrant city of Reading, known for its rich history and excellent amenities.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Management Officer - Affinity Housing
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Affinity Housing on LinkedIn. A friendly chat can give us insider info about the company culture and what they really value in a Housing Management Officer.
✨Tip Number 2
Prepare for the interview by practising common questions related to housing management. Think about how you would handle tenant issues or manage rent arrears. We want to show that we can provide that seamless service they’re looking for!
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've effectively resolved issues in the past. This will demonstrate our ability to take personal responsibility for resident concerns.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that we’re genuinely interested in being part of the Affinity Housing team.
We think you need these skills to ace Housing Management Officer - Affinity Housing
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Housing Management Officer role. Highlight your experience in housing management and customer service, as this will show us that you understand what we're looking for.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've effectively solved resident issues in the past. We want to see that you can take personal responsibility and handle challenges head-on, just like the role requires.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you're a great fit!
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Abri Group
✨Know Your Stuff
Make sure you understand the role of a Housing Management Officer inside out. Familiarise yourself with Affinity Housing's values and the specific challenges faced by residents on the North Whitley estate. This will help you demonstrate your commitment to providing high-quality, resident-focused service during the interview.
✨Showcase Your Problem-Solving Skills
Be ready to discuss examples from your past where you've effectively resolved issues for residents or clients. Think about situations where you had to monitor accounts, recover arrears, or provide advice on welfare benefits. Highlighting these experiences will show that you can handle the responsibilities of the role.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics at Affinity Housing and how they collaborate with Wates. This shows your interest in the role and helps you gauge if the company culture aligns with your values.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. Responding thoughtfully will not only demonstrate your communication skills but also your ability to engage with residents effectively. Remember, it's all about providing that seamless 'one stop service'!
