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For Companies At a Glance
- Tasks: Be the first point of contact for customers and manage lease applications.
- Company: Join Abri Group, a leading non-profit organisation dedicated to community support.
- Benefits: Enjoy a full-time role with opportunities for professional growth and collaboration.
- Why this job: Make a real impact by helping homeowners navigate their property needs in a supportive environment.
- Qualifications: No prior experience needed; just a passion for customer service and learning about property law.
- Other info: This is an entry-level position perfect for high school and college students looking to kickstart their careers.
The predicted salary is between 28800 - 43200 £ per year.
Overview
We\’re delighted to be recruiting for a Homeowner Services Officer to join our exciting Specialist Residential Services team, based in our Bracknell or Eastleigh office.
Your main purpose will be to manage a portfolio of leasehold, freehold and shared ownership properties, taking full responsibility for leasehold management and providing specialist advice to our customers both internally and externally.
Responsibilities
- Lead on the scrutinising and management of service charge enquiries, investigating and remedying lease breaches, handling lease extension claims alongside our legal teams and acting as a point of contact for other lease specific enquiries and processes.
Knowledge, Skills And Experience Required
- You’ll be able to demonstrate knowledge and experience in both leasehold and shared ownership products, together with an understanding of the legislation effecting these customers (in particular the Commonhold and Leasehold Reform Act 2002, Landlord and Tenant Act and Building Safety Act 2022).
- You’ll have demonstrable knowledge and experience of applying Leasehold law relating to assignments, consents, enfranchisement, lease extensions, breach of covenants and service charges.
- You’ll need to be able to deal with difficult, sensitive and challenging behaviour and situations in a calm and professional manner, whilst using your initiative to problem solve.
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Homeowner Services Officer employer: Abri Group
Contact Detail:
Abri Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Homeowner Services Officer
✨Tip Number 1
Familiarise yourself with the Commonhold and Leasehold Reform Act 2002 and the Landlord and Tenant Act. Understanding these laws will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the property management sector, especially those who have experience with leasehold and shared ownership products. This can provide you with valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've handled sensitive situations or provided expert advice. This will showcase your problem-solving skills and ability to remain calm under pressure, which are crucial for this role.
✨Tip Number 4
Research Abri Group and their approach to homeowner services. Tailoring your conversation during any interviews to align with their values and mission can set you apart from other candidates.
We think you need these skills to ace Homeowner Services Officer
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Homeowner Services Officer position. Understand the key responsibilities and qualifications required, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasise any experience you have with leasehold and shared ownership products, as well as your understanding of relevant legislation. Use specific examples to demonstrate your knowledge and skills.
Showcase Customer Service Skills: Since the role involves providing first point of contact for customers, highlight your customer service experience. Mention any situations where you successfully handled difficult or sensitive issues, showcasing your calm and professional approach.
Tailor Your Cover Letter: Craft a personalised cover letter that addresses the specific requirements of the Homeowner Services Officer role. Explain why you are interested in working for Abri Group and how your skills align with their needs.
How to prepare for a job interview at Abri Group
✨Know Your Legislation
Familiarise yourself with key legislation such as the Commonhold and Leasehold Reform Act 2002 and the Landlord and Tenant Act. Being able to discuss these laws confidently will demonstrate your expertise and understanding of the role.
✨Showcase Customer Service Skills
Prepare examples of how you've handled difficult customer interactions in the past. Highlight your ability to remain calm and professional, as this is crucial for the Homeowner Services Officer position.
✨Understand the Role's Responsibilities
Review the job description thoroughly and be ready to discuss how your experience aligns with the responsibilities, especially around managing consents and applications. This shows that you are proactive and well-prepared.
✨Prepare for Scenario Questions
Anticipate scenario-based questions related to QLTA and Section 20 consultations. Think about how you would approach these situations and be ready to articulate your thought process clearly.