At a Glance
- Tasks: Manage leasehold and shared ownership properties while providing expert advice to customers.
- Company: Join a dynamic team in the Specialist Residential Services sector.
- Benefits: Permanent position with opportunities for growth and development.
- Other info: Work in a supportive environment with a focus on professional development.
- Why this job: Make a real difference in people's lives by managing their homes effectively.
- Qualifications: Experience in leasehold management and a full UK driving licence required.
The predicted salary is between 30000 - 40000 € per year.
We're delighted to be recruiting for a Homeowner Services Officer to join our exciting Specialist Residential Services team, based from our Eastleigh office on a permanent basis. Your main purpose will be to manage a portfolio of leasehold, freehold and shared ownership properties, taking full responsibility for leasehold management and providing specialist advice to our customers both internally and externally.
You will confidently lead on the scrutinising and management of service charge enquiries, investigating and remedying lease breaches, handling lease extension claims alongside our legal teams and acting as a point of contact for other lease specific enquiries and processes.
Knowledge, skills and experience required:
- This role requires you to have access to your own vehicle and a full UK driving licence.
- You’ll be able to demonstrate knowledge and experience in both leasehold and shared ownership products, together with an understanding of the legislation affecting these customers (in particular the Commonhold and Leasehold Reform Act 2002, Landlord and Tenant Act and Building Safety Act 2022).
- You’ll have demonstrable knowledge and experience of applying Leasehold law relating to assignments, consents, enfranchisement, lease extensions, breach of covenants and service charges.
- You’ll need to be able to deal with difficult, sensitive and challenging behaviour and situations in a calm and professional manner, whilst using your initiative to problem solve.
Homeowner Services Officer in Hampshire employer: Abri Group
Join our dynamic Specialist Residential Services team in Eastleigh, where we prioritise employee development and a supportive work culture. As a Homeowner Services Officer, you'll enjoy a fulfilling role with opportunities for professional growth, while benefiting from a collaborative environment that values your expertise in leasehold management. Our commitment to employee well-being and community engagement makes us an exceptional employer for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Homeowner Services Officer in Hampshire
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and understanding their values. Be ready to discuss how your experience with leasehold and shared ownership products aligns with their needs. Confidence is key!
✨Tip Number 3
Showcase your problem-solving skills during interviews. Share specific examples of how you've handled challenging situations in the past, especially related to lease breaches or service charge enquiries. This will demonstrate your ability to manage the role effectively.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Homeowner Services Officer in Hampshire
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Homeowner Services Officer role. Highlight your experience with leasehold and shared ownership properties, and don’t forget to mention any relevant legislation you’re familiar with!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your skills align with the responsibilities outlined in the job description. Be sure to show us your personality!
Showcase Problem-Solving Skills:In your application, give examples of how you've dealt with challenging situations in the past. We want to see how you handle sensitive issues and use your initiative to find solutions.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Abri Group
✨Know Your Legislation
Make sure you brush up on the Commonhold and Leasehold Reform Act 2002, the Landlord and Tenant Act, and the Building Safety Act 2022. Being able to discuss these laws confidently will show that you understand the legal framework surrounding leasehold and shared ownership properties.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've dealt with difficult situations or challenging behaviours in the past. This role requires a calm and professional approach, so think of specific instances where you successfully resolved issues or managed sensitive conversations.
✨Demonstrate Your Knowledge of Service Charges
Be ready to discuss your experience with scrutinising service charge enquiries. You might be asked about how you would handle specific scenarios, so having a clear understanding of service charge management will set you apart from other candidates.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the team. This shows your genuine interest in the position and helps you gauge if the company culture aligns with your values. Consider asking about the challenges the team currently faces or how success is measured in this role.
