At a Glance
- Tasks: Investigate customer complaints and provide fair, clear feedback to stakeholders.
- Company: Customer-focused organisation dedicated to improving experiences.
- Benefits: Flexible working options, collaborative environment, and career development opportunities.
- Other info: Dynamic team atmosphere with the chance to work from various locations.
- Why this job: Make a real difference by championing customer satisfaction and problem-solving.
- Qualifications: Strong communication skills and experience in complaint handling.
The predicted salary is between 30000 - 40000 £ per year.
We’re proud to say our customers are at the heart of all we do, and one of our top priorities is hearing what they have to say, investigating what happened, learning what we can do better and making amends when we may not get something quite right. That’s where you come in.
We’re looking for new Senior Complaint Officers to investigate final stage (Stage 2) complaints, coming to a fair and objective decision which you feedback to customers, colleagues and stakeholders clearly and concisely. Senior Complaint Officers are also responsible for compiling evidence packs in response to requests for information from the arbitrator, the Housing Ombudsman Service.
An excellent communicator, you'll quickly build effective working relationships with other departments across Abri but also the Housing Ombudsman, contractors as well as local councils who you'll speak with both on the phone and in writing. Problem solving skills are also a must as not every complaint will be the same so the ability to get stuck in, investigate the issue at hand and identify effective solutions will be crucial.
You’ll act as an ambassador for Abri, championing our customer-first approach throughout the complaint journey and helping us continue to deliver a fantastic customer experience by not only putting things right, but getting to the root of where we can do better for our customers.
You’ll be working from our Eastleigh office a minimum of three days per week to connect and collaborate with colleagues and the other two days can be worked from at a place of your choosing whether that’s at another of our offices, a cafe or at home.
If this sounds like the opportunity you’re looking for and want a team as customer-focused and dynamic as you, we’d love to hear from you! We’ll review and interview suitable candidates as they apply. If we receive enough applications, we'll close the advert early so be sure to apply today so you don’t miss out!
Senior Complaint Officer x2 in Eastleigh employer: Abri Group
At Abri, we prioritise our customers and foster a collaborative work culture that values communication and problem-solving. As a Senior Complaint Officer, you'll enjoy flexible working arrangements, with the opportunity to work from our Eastleigh office and remotely, while also benefiting from professional growth in a supportive environment dedicated to continuous improvement. Join us to make a meaningful impact and be part of a dynamic team committed to delivering exceptional customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Complaint Officer x2 in Eastleigh
✨Tip Number 1
Get to know the company! Research Abri and understand their customer-first approach. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Senior Complaint Officer, you'll need to convey complex information clearly. Try role-playing with a friend or family member to get comfortable discussing complaints and solutions.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider knowledge about the company culture and potentially lead to referrals.
✨Tip Number 4
Don’t wait around! Apply through our website as soon as you feel ready. We review applications on a rolling basis, so the sooner you apply, the better your chances of landing that interview!
We think you need these skills to ace Senior Complaint Officer x2 in Eastleigh
Some tips for your application 🫡
Show Your Customer Focus:Make sure to highlight your experience in putting customers first. We want to see how you've handled complaints and what steps you took to ensure a positive outcome for the customer.
Be Clear and Concise:When writing your application, keep it straightforward. We appreciate clarity, so make sure your points are easy to understand and directly related to the role of Senior Complaint Officer.
Demonstrate Problem-Solving Skills:Share examples of how you've tackled complex issues in the past. We love seeing candidates who can think on their feet and come up with effective solutions to unique problems.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Abri Group
✨Know Your Customer-Centric Approach
Make sure you understand the importance of a customer-first mindset. Be ready to discuss how you've handled complaints in the past and what steps you took to ensure customer satisfaction. This will show that you align with the company's values.
✨Prepare for Problem-Solving Scenarios
Think of specific examples where you successfully resolved complex issues. Be prepared to walk through your thought process during these situations, as this will demonstrate your analytical skills and ability to think on your feet.
✨Communicate Clearly and Concisely
Practice articulating your thoughts clearly, especially when discussing past experiences. Since you'll be communicating with various stakeholders, showcasing your communication skills during the interview is crucial.
✨Research the Company and Its Values
Familiarise yourself with Abri's mission and values. Understanding their approach to customer service will help you tailor your responses and show that you're genuinely interested in being part of their team.
