At a Glance
- Tasks: Lead a team to deliver exceptional customer experiences and manage fast-paced administrative tasks.
- Company: Join a friendly Customer Experience Team in a supportive and inclusive environment.
- Benefits: Full training, ongoing support, and a commitment to inclusivity.
- Other info: Enjoy a Monday to Friday schedule with opportunities for personal growth.
- Why this job: Make a real difference by enhancing customer satisfaction and leading a motivated team.
- Qualifications: Organised, proactive leaders with strong communication and problem-solving skills are welcome.
The predicted salary is between 30000 - 40000 € per year.
We’re excited to be recruiting for an Operational Support Manager to join our friendly Customer Experience Team on a full‑time, permanent basis.
Key Responsibilities
- Work closely with the Operational Support Team Manager and lead a team of Operational Support Assistants.
- Support the team in achieving targets while overseeing fast‑paced administrative work across the department.
- Ensure customers and visitors receive a positive experience when visiting our main offices.
- Manage group posts and keep track of projects within the wider Customer Experience Team.
- Handle complex customer and business enquiries with strong communication and problem‑solving skills.
- Manage competing priorities, maintain workflow, and support your team to deliver a consistently high standard of service.
Qualifications
- Organised, proactive, and confident in leading and motivating a team.
- Excellent organisational and prioritisation skills, with the ability to meet deadlines in a fast‑paced environment.
- Sound judgement to make decisions and build positive working relationships across the organisation.
- Strong communication and problem‑solving skills.
Benefits & Working Hours
- Full training and ongoing support to manage the variety of responsibilities within the role.
- Working hours: 8:30am to 5:00pm, Monday to Friday.
- Inclusive workplace – we welcome applications from people of all backgrounds and are committed to creating an inclusive environment.
- Reasonable adjustments are available during the recruitment process.
Operational Support Manager in Eastleigh employer: Abri Group
Join our dynamic Customer Experience Team as an Operational Support Manager, where you'll lead a dedicated group of professionals in a supportive and inclusive environment. We prioritise employee growth with comprehensive training and development opportunities, ensuring you thrive in your role while contributing to a positive customer experience. Located in a vibrant area, we offer a collaborative work culture that values diversity and encourages innovative thinking.
StudySmarter Expert Advice🤫
We think this is how you could land Operational Support Manager in Eastleigh
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to operational support. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Share specific examples of how you've tackled challenges in previous roles, especially those that highlight your ability to manage competing priorities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Operational Support Manager in Eastleigh
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in operational support and team leadership. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Show Off Your Communication Skills:Since strong communication is key for this role, use your application to demonstrate your ability to convey ideas clearly. Whether it’s through your writing style or examples of past experiences, let us see how you handle complex enquiries and foster positive relationships.
Highlight Your Organisational Skills:We’re looking for someone who can juggle multiple tasks effectively. In your application, share specific examples of how you’ve managed competing priorities in a fast-paced environment. This will help us understand your approach to maintaining workflow and meeting deadlines.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Abri Group
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of an Operational Support Manager. Familiarise yourself with the key tasks mentioned in the job description, like leading a team and managing customer enquiries. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
Since this role involves leading a team, be prepared to discuss your leadership style and experiences. Think of specific examples where you've motivated a team or handled challenges effectively. This will give the interviewer confidence in your ability to manage and support your team.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving skills, especially regarding complex customer enquiries. Prepare a few scenarios from your past experience where you successfully resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Demonstrate Your Organisational Skills
As the role requires excellent organisational and prioritisation skills, be ready to discuss how you manage competing priorities. Share specific tools or methods you use to stay organised and ensure deadlines are met, which will highlight your proactive approach to work.
