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- Tasks: Lead a team to manage responsive repairs and ensure top-notch customer service.
- Company: A large housing provider dedicated to community satisfaction.
- Benefits: 12-month fixed-term contract with opportunities for professional growth.
- Why this job: Make a real difference in residents' lives while developing your leadership skills.
- Qualifications: Experience in team management and a passion for community service.
- Other info: Join a supportive environment focused on collaboration and resident needs.
The predicted salary is between 36000 - 60000 £ per year.
A large housing provider in Eastleigh is seeking a Customer Response Supervisor for a twelve-month fixed-term role. In this position, you will manage the responsive repairs and maintenance, ensuring high-quality service and customer satisfaction. You will lead a frontline-facing team, developing a proactive and collaborative approach to meet the diverse needs of residents.
Ideal candidates will have experience in team management and a commitment to delivering value-based services to the community.
Customer Response Team Lead (12-Month FTC) in Eastleigh employer: Abri Group
Contact Detail:
Abri Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Response Team Lead (12-Month FTC) in Eastleigh
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector or related fields. A friendly chat can lead to insider info about job openings or even a referral, which can give you a leg up in the application process.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to customer service and think of examples from your experience that showcase your ability to lead a team and deliver high-quality service.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to team management and customer satisfaction. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Customer Response Team Lead (12-Month FTC) in Eastleigh
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in team management and customer service. We want to see how you've led teams and delivered value-based services, so don’t hold back on those examples!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Response Team Lead role. Share your passion for community service and how you can contribute to our mission.
Showcase Your Problem-Solving Skills: In your application, give us some insight into how you've tackled challenges in previous roles. We love candidates who can think on their feet and come up with proactive solutions for residents' needs.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Abri Group
✨Know Your Stuff
Make sure you understand the role of a Customer Response Team Lead inside out. Familiarise yourself with the key responsibilities, like managing repairs and ensuring customer satisfaction. Research the housing provider's values and how they align with your own approach to service.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in team management. Think about times when you've successfully led a team or improved service delivery. Be ready to discuss your proactive and collaborative approach to meeting diverse needs, as this will resonate well with the interviewers.
✨Emphasise Customer Focus
Since this role is all about delivering value-based services, be prepared to talk about your commitment to customer satisfaction. Share specific instances where you've gone above and beyond for customers, and how you measure success in terms of service quality.
✨Ask Thoughtful Questions
Interviews are a two-way street, so come armed with questions that show your interest in the role and the company. Ask about the challenges the team currently faces or how success is measured in this position. This not only shows your enthusiasm but also helps you gauge if the role is the right fit for you.
