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- Tasks: Lead a team to deliver top-notch customer service in repairs and maintenance.
- Company: Join Abri Group, a non-profit focused on resident satisfaction.
- Benefits: Full-time role with competitive pay and a supportive work environment.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in customer service and team management is essential.
- Other info: Dynamic role with opportunities for growth in a collaborative setting.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Join to apply for the Customer Response Supervisor role at Abri Group. We’re looking for a Customer Response Supervisor who will work in an agile manner covering multiple key locations. You will be accountable for the management and delivery of responsive repairs and maintenance, overseeing a frontline team in a trade environment. This is a twelve‑month fixed‑term role.
Customers are at the heart of everything we do, so we expect all services provided to be of high quality, commercial and customer‑based, offering value for money and focusing on resident satisfaction. Using a proactive and forward‑thinking approach, you will collaborate with stakeholders across the business to deliver a high‑performing service to all homes within the operating area.
You will take ownership in developing a highly motivated, customer‑focused and value‑based team, ensuring feedback is monitored and customer satisfaction remains high.
Customer Response Supervisor in Eastleigh employer: Abri Group
Contact Detail:
Abri Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Response Supervisor in Eastleigh
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with current employees at Abri Group. You never know who might give you the inside scoop or even refer you for the Customer Response Supervisor role.
✨Tip Number 2
Prepare for the interview by researching Abri Group’s values and recent projects. Show us that you’re not just another candidate; demonstrate your passion for customer satisfaction and how you can contribute to their mission of delivering high-quality services.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to team management and customer service. We want to see how you handle challenges and ensure resident satisfaction, so be ready to share specific examples from your past experiences.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Response Supervisor in Eastleigh
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Response Supervisor role. Highlight your experience in managing teams and delivering high-quality customer service, as this is what we’re all about at Abri Group.
Showcase Your Skills: Don’t just list your skills; demonstrate them! Use specific examples from your past roles that show how you’ve successfully managed repairs and maintenance or improved customer satisfaction. We love seeing real-life applications of your talents!
Be Proactive: In your application, reflect a proactive mindset. Talk about how you’ve taken initiative in previous positions to enhance service delivery or team performance. This aligns perfectly with our forward-thinking approach at StudySmarter.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets the attention it deserves. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Abri Group
✨Know Your Customer Focus
Make sure you understand the importance of customer satisfaction in this role. Research Abri Group's values and how they prioritise their customers. Be ready to discuss how you can contribute to maintaining high standards of service and resident satisfaction.
✨Showcase Your Leadership Skills
As a Customer Response Supervisor, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, especially in a trade environment. Highlight your ability to motivate and develop a customer-focused team.
✨Be Agile and Adaptable
This role requires working in an agile manner across multiple locations. Think of instances where you've had to adapt quickly to changing circumstances or manage multiple priorities. Share these experiences to demonstrate your flexibility and problem-solving skills.
✨Prepare for Stakeholder Collaboration
Collaboration is key in this position. Familiarise yourself with the stakeholders you might work with and think about how you can effectively communicate and collaborate with them. Be ready to discuss strategies for building strong working relationships.
