At a Glance
- Tasks: Support customers via phone, webchat, and email in a fast-paced environment.
- Company: Join a friendly team in Eastleigh dedicated to customer service.
- Benefits: Weekday hours, no weekends or bank holidays, and comprehensive training provided.
- Other info: Great opportunity for career growth with flexible part-time hours.
- Why this job: Make a real difference every day while growing your skills in a supportive environment.
- Qualifications: No experience needed, just a positive attitude and willingness to learn.
The predicted salary is between 12 - 15 £ per hour.
Ready for a role where you can make a real difference every day? We’re looking for friendly, motivated Customer Contact Advisors to join our Eastleigh team. No contact centre experience? No problem. If you enjoy helping people and bring the right attitude, we’ll give you the training and support you need to succeed.
Working hours are Monday to Friday from 09:30 - 14:30.
You’ll Be a Great Fit If You:
- Love helping customers and go the extra mile
- Enjoy a challenge and take pride in great work
- Solve problems and find the right solution
- Work well with others and enjoy being part of a team
- Adapt well to change and look for ways to improve how we work
- Feel confident using computers and learning new systems
- Stay calm under pressure and handle tough situations well
You’ll be at the heart of our customer service team, supporting customers by phone, webchat, and email in a fast‑paced environment with empathy, confidence, and a calm approach. Every conversation matters, and in this role you’ll help create a positive experience for our customers while being part of a supportive, professional team.
Our opening hours are Monday to Friday, 8:30am to 5:00pm, with a late finish until 7:00pm on Thursdays shared on a rota basis. This is a great opportunity to build your career in a customer‑focused role with weekday hours, no weekend working, and no bank holiday shifts.
If you’re ready to help people, grow your skills, and join a supportive team, we’d love to hear from you. We’re reviewing applications as they come in, so don’t wait to apply. We may close the advert early if we receive enough applications.
Customer Contact Advisors x6 (Part time) in Eastleigh employer: Abri Group
Join our Eastleigh team as a Customer Contact Advisor and experience a workplace that prioritises your growth and well-being. With flexible part-time hours, no weekend shifts, and a supportive environment, we empower you to develop your skills while making a meaningful impact on our customers' lives. Our commitment to training and teamwork ensures that you will thrive in a role where every conversation counts.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Contact Advisors x6 (Part time) in Eastleigh
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Abri Group and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Abri Group and let us see your personality shine through!
We think you need these skills to ace Customer Contact Advisors x6 (Part time) in Eastleigh
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Abri Group.
Get Familiar with Our Brand:Before applying, take some time to learn about Abri Group and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Abri Group
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Abri Group.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Abri Group will surely appreciate.
