At a Glance
- Tasks: Support customers via phone, webchat, and email in a fast-paced environment.
- Company: Join a friendly team in Eastleigh dedicated to customer service.
- Benefits: Weekday hours, no weekends or bank holidays, and comprehensive training provided.
- Other info: Great opportunity for career growth with a professional team.
- Why this job: Make a real difference every day while growing your skills in a supportive environment.
- Qualifications: No experience needed; just a positive attitude and a love for helping others.
The predicted salary is between 22000 - 26000 £ per year.
Ready for a role where you can make a real difference every day? We’re looking for friendly, motivated Customer Contact Advisors to join our Eastleigh team. No contact centre experience? No problem. If you enjoy helping people and bring the right attitude, we’ll give you the training and support you need to succeed.
You’ll Be a Great Fit If You:
- Love helping customers and go the extra mile
- Enjoy a challenge and take pride in great work
- Solve problems and find the right solution
- Work well with others and enjoy being part of a team
- Adapt well to change and look for ways to improve how we work
- Feel confident using computers and learning new systems
- Stay calm under pressure and handle tough situations well
You’ll be at the heart of our customer service team, supporting customers by phone, webchat, and email in a fast-paced environment with empathy, confidence, and a calm approach. Every conversation matters, and in this role you’ll help create a positive experience for our customers while being part of a supportive, professional team.
Our opening hours are Monday to Friday, 8:30am to 5:00pm, with a late finish until 7:00pm on Thursdays shared on a rota basis. This is a great opportunity to build your career in a customer-focused role with weekday hours, no weekend working, and no bank holiday shifts.
If you’re ready to help people, grow your skills, and join a supportive team, we’d love to hear from you. We’re reviewing applications as they come in, so don’t wait to apply. We may close the advert early if we receive enough applications.
Customer Contact Advisors x3 in Eastleigh employer: Abri Group
Join our Eastleigh team as a Customer Contact Advisor and experience a workplace that prioritises your growth and well-being. With comprehensive training, a supportive work culture, and the opportunity to make a real difference in customers' lives, we offer a fulfilling career path without weekend or bank holiday shifts. Embrace a role where every conversation counts, and enjoy being part of a dedicated team that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Contact Advisors x3 in Eastleigh
✨Get Chatty at Local Community Events
Dive into local meetups or community events related to customer support. These gatherings are a goldmine for making connections and learning more about what companies like Abri Group value in entry-level hires. Just think of it as networking over snacks!
✨Show Off Your People Skills
Create a small digital portfolio showcasing your communication skills. You could include relevant scenarios or customer interactions—real or hypothetical. This isn't just for show; it gives hiring managers at places like Abri Group a taste of how you handle customer queries.
✨Leverage Internship Platforms
Don't sleep on popular internship platforms that focus on entry-level roles in customer support. Websites like Handshake can link you directly to companies looking for fresh talent. The earlier you start exploring these options, the better your chances at landing something with Abri Group!
✨Join Customer Support Forums
Participate in online forums and communities specifically for customer support professionals. Places like Help Scout’s community or even subreddits can give you insights into what skills are in demand. Plus, it’s a great way to network and discover hidden job opportunities at companies like Abri Group.
We think you need these skills to ace Customer Contact Advisors x3 in Eastleigh
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear and friendly communication is crucial. Make sure your CV highlights any previous experience where you've resolved customer queries or collaborated with a team. We love to see examples where you've turned a challenge into a positive experience!
Tailor Your Cover Letter with Enthusiasm:For an entry-level role like this one, your cover letter shouldn’t just be a summary of your CV. Instead, share why you're excited about customer support, and express your eagerness to help others. Let's see your personality shine through—tell us why you're a great fit for Abri Group!
Highlight Relevant Experience:Even if you haven't worked in customer support before, include any relatable experiences—like part-time jobs, volunteer work, or internships. Show us how these have equipped you with the soft skills needed to thrive in this role, like problem-solving and patience.
Keep It Simple and Straightforward:Your CV should be easy to read—no fancy fonts or excessive jargon. Use bullet points to break down your responsibilities and achievements and stick to a clean layout. This helps us quickly see your qualifications and gives a professional vibe, even for an entry-level position!
How to prepare for a job interview at Abri Group
✨Brush Up on Your Communication Skills
In customer support, communication is key. Practise explaining complex issues in straightforward language. You might even get role-play scenarios during the interview, so be ready to show off those skills!
✨Show Your Problem-Solving Prowess
Employers love seeing how you handle customer queries. Think of specific instances where you’ve resolved conflicts or helped someone out. Bring these scenarios to the table, as they can help demonstrate your problem-solving capabilities!
✨Familiarise Yourself with Common Tools
Get to grips with popular customer support tools like Zendesk or Freshdesk. Even if you haven’t used them before, being able to talk about them or their features can show you’re proactive about getting up to speed.
✨Express Your Willingness to Learn
As this is an entry-level position, they want to see your eagerness to grow. Highlight your adaptability and enthusiasm for customer support. Share any relevant experiences or coursework that show you’re committed to developing your skills!
