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- Tasks: Lead analytics and customer feedback teams to drive actionable insights.
- Company: Join Abri, a forward-thinking organisation focused on customer service improvement.
- Benefits: Flexible working with three days in the office and two remote, plus a supportive team environment.
- Why this job: Make a real impact by transforming customer feedback into strategic decisions.
- Qualifications: Proven leadership experience and strong analytical skills required.
- Other info: Dynamic role with opportunities for professional growth and development.
The predicted salary is between 36000 - 60000 £ per year.
Do you thrive on analysing data and creating actionable insights? Are you passionate about customer feedback and how we learn from this to improve customer services? Do you have extensive experience leading and managing a team with diverse and specialist roles? If so, we have the perfect opportunity for you:
At Abri, we’re looking for an Analytics and Feedback Manager for a 12 month fixed term position (maternity leave cover). You’ll be responsible for leading the analytics and customer feedback teams to provide ongoing customer feedback, customer insight and business insight for operational and strategic decision making.
This role is in the Insight Team, which is a wider team of 20 colleagues providing performance management, forecasting, research, data analysis and customer and business insight. In this role, you will lead a team of six colleagues, within two distinct functions – analytics and customer feedback. The analytics function is responsible for delivering high quality insight from data analysis and predictive analytics. The customer feedback function is responsible for the delivery and analysis of all customer transactional surveys and the Tenant Satisfaction Measures (TSM) survey.
We’re looking for someone with extensive experience as a leader as well as proven experience with analysing, delivering and embedding insight at operational and strategic levels. As this is a fixed term role, the successful applicant will be quick to get up to speed, will have strong troubleshooting skills and a proven ability to work effectively with stakeholders at all levels.
You’ll be working from one of our offices (Eastleigh - SO50 6AD, Bracknell - RG12 1RF or Yeovil - BA22 8WN) three days per week to connect and collaborate with colleagues, and the other two days can be worked remotely.
We value genuine, authentic submissions, therefore we won’t consider AI – generated applications, so please make sure you’re sharing your own experiences and insights in your application.
There will be a two stage interview process for this role – the first stage via Microsoft Teams will take place on Thursday 26th February. The second stage will be a face to face interview in March.
We’ll review and interview suitable candidates as they apply. If we receive enough applications, we’ll close the advert early so be sure to apply today so you don’t miss out!
Analytics and Feedback Manager in Eastleigh employer: Abri Group
Contact Detail:
Abri Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Analytics and Feedback Manager in Eastleigh
✨Tip Number 1
Get to know the company inside out! Research Abri's values, mission, and recent projects. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those interviews! Think about how your experience aligns with the role of Analytics and Feedback Manager. Have examples ready that showcase your leadership skills and your knack for turning data into actionable insights.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Abri.
We think you need these skills to ace Analytics and Feedback Manager in Eastleigh
Some tips for your application 🫡
Be Authentic: We want to hear your genuine voice! Share your own experiences and insights in your application. Avoid using AI-generated content, as we value authenticity above all.
Tailor Your Application: Make sure to align your skills and experiences with the job description. Highlight your leadership experience and your knack for analysing data and customer feedback – this is what we’re looking for!
Showcase Your Team Management Skills: Since you’ll be leading a team, it’s crucial to demonstrate your ability to manage diverse roles effectively. Share examples of how you've successfully led teams in the past.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets into the right hands. Plus, it shows you’re keen on joining us at Abri!
How to prepare for a job interview at Abri Group
✨Know Your Data
Make sure you brush up on your data analysis skills before the interview. Be prepared to discuss specific examples of how you've used data to drive insights and decisions in previous roles. This will show that you can hit the ground running.
✨Showcase Leadership Experience
Since this role involves leading a team, be ready to share your leadership style and experiences. Think of situations where you've successfully managed diverse teams and how you foster collaboration and growth among team members.
✨Understand Customer Feedback
Familiarise yourself with the importance of customer feedback in shaping services. Prepare to discuss how you've previously gathered and analysed customer insights, and how those insights led to tangible improvements in service delivery.
✨Engage with Stakeholders
Highlight your experience working with various stakeholders. Be ready to provide examples of how you've effectively communicated insights to different levels within an organisation, ensuring that your findings are understood and acted upon.
