At a Glance
- Tasks: Support customers via phone, webchat, and email for a positive service experience.
- Company: Join Abri Group, a friendly team in Bracknell.
- Benefits: No weekend shifts, supportive environment, and training provided.
- Other info: Great opportunity for personal growth in a dynamic team.
- Why this job: Perfect for starting your career in customer service with flexible hours.
- Qualifications: No experience needed; just bring your motivation and friendliness.
The predicted salary is between 22000 - 26000 £ per year.
Abri Group in Bracknell is seeking a friendly and motivated Customer Contact Advisor to join their team. This role involves supporting customers through phone, webchat, and email, ensuring a positive service experience. No previous contact centre experience is necessary, as training will be provided. The position offers a supportive work environment during weekdays, with no weekend or bank holiday shifts, making it an excellent opportunity for a career in customer service.
Customer Experience Advisor employer: Abri Group
Abri Group is an exceptional employer located in Bracknell, offering a supportive and friendly work environment for Customer Experience Advisors. With a focus on employee growth and development, the company provides comprehensive training and a work-life balance that includes no weekend or bank holiday shifts, making it an ideal place for those seeking a rewarding career in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Advisor
✨Tip Number 1
Make sure to research Abri Group and understand their values. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be supporting customers through various channels, being clear and friendly is key. Try role-playing with a friend or family member to get comfortable.
✨Tip Number 3
Don’t underestimate the power of networking. Reach out to current or former employees on LinkedIn to gain insights about the company culture and what they look for in a Customer Experience Advisor.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who want to make a difference in customer service.
We think you need these skills to ace Customer Experience Advisor
Some tips for your application 🫡
Show Your Personality:When writing your application, let your friendly and motivated personality shine through! We want to see who you are beyond your qualifications, so don’t be afraid to add a personal touch.
Tailor Your Application:Make sure to tailor your application to the Customer Experience Advisor role. Highlight any relevant skills or experiences that show how you can support customers effectively, even if it’s not from a contact centre.
Keep It Clear and Concise:We appreciate clarity! Keep your application clear and to the point. Use simple language and avoid jargon to ensure we understand your message without any confusion.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity in customer service.
How to prepare for a job interview at Abri Group
✨Know the Company
Before your interview, take some time to research Abri Group. Understand their values, mission, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Practice Common Scenarios
Since this role involves customer interaction, think about common customer service scenarios. Prepare examples of how you would handle difficult customers or resolve issues. Even if you don’t have direct experience, think about similar situations from past jobs or personal experiences.
✨Show Your Communication Skills
As a Customer Experience Advisor, communication is key. During the interview, focus on speaking clearly and confidently. Practise active listening by responding thoughtfully to the interviewer’s questions, which will demonstrate your ability to engage with customers effectively.
✨Ask Thoughtful Questions
At the end of the interview, be ready to ask questions about the team culture, training processes, or what success looks like in this role. This shows that you’re not just interested in any job, but specifically in contributing to Abri Group’s success.
