At a Glance
- Tasks: Support customers via phone, webchat, and email in a fast-paced environment.
- Company: Join a friendly team in Bracknell dedicated to customer service.
- Benefits: Weekday hours, no weekends or bank holidays, and comprehensive training provided.
- Other info: Dynamic team environment with opportunities for personal growth.
- Why this job: Make a real difference every day while building your career in customer service.
- Qualifications: No experience needed; just a positive attitude and willingness to learn.
The predicted salary is between 22000 - 26000 € per year.
Ready for a role where you can make a real difference every day? We’re looking for friendly, motivated Customer Contact Advisors to join our Bracknell team. No contact centre experience? No problem. If you enjoy helping people and bring the right attitude, we’ll give you the training and support you need to succeed.
You’ll Be a Great Fit If You:
- Love helping customers and go the extra mile
- Enjoy a challenge and take pride in great work
- Solve problems and find the right solution
- Work well with others and enjoy being part of a team
- Adapt well to change and look for ways to improve how we work
- Feel confident using computers and learning new systems
- Stay calm under pressure and handle tough situations well
You’ll be at the heart of our customer service team, supporting customers by phone, webchat, and email in a fast-paced environment with empathy, confidence, and a calm approach. Every conversation matters, and in this role you’ll help create a positive experience for our customers while being part of a supportive, professional team.
Our opening hours are Monday to Friday, 8:30am to 5:00pm, with a late finish until 7:00pm on Thursdays shared on a rota basis. This is a great opportunity to build your career in a customer-focused role with weekday hours, no weekend working, and no bank holiday shifts.
If you’re ready to help people, grow your skills, and join a supportive team, we’d love to hear from you. We’re reviewing applications as they come in, so don’t wait to apply. We may close the advert early if we receive enough applications.
Customer Contact Advisors x7 employer: Abri Group
Join our Bracknell team as a Customer Contact Advisor and experience a workplace that prioritises your growth and well-being. With comprehensive training, a supportive work culture, and the opportunity to make a real impact in customer service, we offer a fulfilling career path without the stress of weekend or bank holiday shifts. Embrace a role where every conversation counts and be part of a dedicated team that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Contact Advisors x7
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the company culture and values. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you feel more confident and articulate when discussing how you can help customers and solve problems.
✨Tip Number 3
Show your personality! During the interview, let your friendly and motivated side shine through. Remember, they’re looking for someone who can connect with customers, so don’t be afraid to show your enthusiasm for helping others.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the role. Plus, it keeps you fresh in their minds!
We think you need these skills to ace Customer Contact Advisors x7
Some tips for your application 🫡
Show Your Personality:When writing your application, let your friendly and motivated personality shine through! We want to see how you can bring a positive vibe to our team, so don’t be afraid to show us who you are.
Highlight Relevant Skills:Even if you don’t have contact centre experience, focus on the skills that make you a great fit for this role. Talk about your problem-solving abilities, teamwork, and how you handle tough situations with calmness and confidence.
Tailor Your Application:Make sure to tailor your application to the job description. Use keywords from the listing, like 'helping customers' and 'adapting to change', to show us you understand what we’re looking for in a Customer Contact Advisor.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s quick and easy, and we’re reviewing applications as they come in, so don’t wait too long!
How to prepare for a job interview at Abri Group
✨Know the Role Inside Out
Before your interview, make sure you understand what a Customer Contact Advisor does. Familiarise yourself with the key responsibilities and think about how your skills align with helping customers and solving problems. This will show that you're genuinely interested in the role.
✨Showcase Your People Skills
Since this role is all about helping customers, be ready to share examples of how you've gone the extra mile for someone in the past. Whether it's a work experience or a personal story, demonstrating your empathy and problem-solving abilities will resonate well with the interviewers.
✨Stay Calm and Collected
Interviews can be nerve-wracking, especially for a fast-paced role like this. Practice staying calm under pressure by doing mock interviews with friends or family. This will help you handle tough questions with confidence and show that you can maintain composure in challenging situations.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This not only shows your interest but also helps you gauge if the company culture is the right fit for you.
