At a Glance
- Tasks: Deliver outstanding customer service and support residents with their enquiries.
- Company: Join a dedicated team in the social housing sector.
- Benefits: Competitive pay, generous holiday allowance, and wellbeing perks.
- Other info: Enjoy weekday hours with no weekend or bank holiday shifts.
- Why this job: Make a real difference in people's lives while building your career.
- Qualifications: Friendly attitude and passion for helping others.
The predicted salary is between 25000 - 30000 £ per year.
Are you friendly, highly motivated, and passionate about delivering excellent customer service? Do you thrive in a fast-paced environment and enjoy making a real difference to people’s lives? If so, we’d love to hear from talented and enthusiastic Customer Contact Advisors who have genuine passion providing outstanding support and going above and beyond for customers every day.
Working within social housing, you’ll play a vital role in helping residents with enquiries, resolving issues, and ensuring every interaction is handled with professionalism, empathy, and care. Whether it’s supporting customers over the phone, responding to emails, or helping with their queries, you’ll be part of a team dedicated to putting customers first and delivering positive outcomes for local communities.
With competitive pay and holiday allowance, a generous pension scheme, and additional wellbeing and employee benefits, you’ll be supported both inside and outside of work. You’ll also receive full training, ongoing development opportunities, and the tools you need to succeed in your role, helping you build a rewarding career within social housing.
Our opening hours are Monday to Friday, 8:30am to 5:00pm, with a late finish until 7:00pm on Thursdays shared on a rota basis. This is a great opportunity to build your career in a customer-focused role with weekday hours, no weekend working, and no bank holiday shifts.
If you’d love the opportunity to be part of a committed and supportive team who take pride in delivering exceptional customer experiences and making a genuine impact, get in touch with us today. We’d love to hear from you and will be in touch when we’ve got a suitable vacancy for you.
Customer Contact Advisor – Join Our Team! employer: Abri Group
Join a dynamic team where your passion for customer service can truly shine! As a Customer Contact Advisor in social housing, you'll enjoy a supportive work culture that prioritises employee wellbeing and development, offering competitive pay, generous benefits, and a clear path for career growth. With no weekend or bank holiday shifts, you can maintain a healthy work-life balance while making a meaningful impact in the lives of local residents.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Contact Advisor – Join Our Team!
✨Tip Number 1
Get to know the company! Research their values and mission, especially around customer service. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers daily, it’s crucial to demonstrate your ability to communicate clearly and empathetically. Role-play common scenarios with a friend or family member to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local job fairs. This can give you insider knowledge about the company culture and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don’t forget to follow up! After an interview, send a quick thank-you email expressing your appreciation for the opportunity. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Contact Advisor – Join Our Team!
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for customer service shine through. We want to see that you genuinely care about helping others and making a difference in their lives.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience and skills. Mention specific examples of how you've gone above and beyond for customers in the past – we love hearing those stories!
Be Professional Yet Friendly:Strike the right balance between professionalism and friendliness in your writing. We’re looking for someone who can connect with customers on a personal level while maintaining a professional tone.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get back to you when we have a suitable vacancy. We can’t wait to hear from you!
How to prepare for a job interview at Abri Group
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Contact Advisor. Familiarise yourself with common customer service scenarios in social housing and think about how you would handle them. This will show your genuine interest and help you stand out.
✨Show Your Passion
During the interview, let your enthusiasm for customer service shine through. Share personal stories that highlight your commitment to helping others and how you've gone above and beyond in previous roles. This will resonate well with the interviewers.
✨Practice Empathy
Since the role requires professionalism and empathy, prepare to discuss how you would approach difficult situations with customers. Think of examples where you resolved issues while maintaining a caring attitude, as this is crucial in social housing.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the role. This shows you're engaged and serious about making a positive impact in the community.
