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- Tasks: Engage with customers via phone, webchat, and email to resolve queries.
- Company: Abri is a leading housing provider managing over 50,000 homes and serving 114,000 customers.
- Benefits: Receive comprehensive training, ongoing support, and opportunities for personal growth.
- Why this job: Make a real difference in customers' lives while working in a supportive team environment.
- Qualifications: No prior experience needed; just bring your problem-solving skills and a positive attitude.
- Other info: Join us as we invest £689m to improve homes and communities over the next decade.
The predicted salary is between 28800 - 43200 £ per year.
No customer contact experience? No problem! We’ll provide you with all the training and ongoing support you’ll need to make sure you’re equipped to deal with the customer queries you’ll handle. Whether you’re speaking to customers over the phone, through webchat or by email in our busy Contact Centre, you’ll be personable, empathetic and knowledgeable. Some queries might be trickier than others, but by taking full ownership of the problem and getting to the heart of the issue, you’ll be able to find a solution and do the right thing for our customers.
All we ask is that you:
- Be a true customer champion, going the extra mile each and every time
- Love a challenge and smashing targets
- Be a problem solver, look for creative solutions to challenges
- Are a team player and love working alongside colleagues throughout the business to deliver a first class service to our customers
- Look for ways we can continuously improve our processes and make them even better for our colleagues and customers
- Are a whizz at computers and can get up to speed on a variety of computer systems in no time
- Are resilient and can keep a cool head under pressure, turning tricky situations into positive ones
In this role, you’ll be on the front line of our customers’ experience and you’ll play a pivotal role in helping Abri go from strength to strength by making sure our customers are at the heart of everything we do.
If this sounds like what you’re looking for and you want the opportunity to make a difference to our customer’s lives, we want to hear from you!
Abri is a large housing provider who own and manage over 50,000 homes and various community assets, serving 114,000 customers. Silva Homes joined Abri in October 2023 making the group a financially stronger and more resilient organisation. To help deliver our services Abri work with 36 local authorities and 63 different parliamentary constituencies alongside partners in our community.
We believe everyone has the right to a good quality safe, warm and sustainable home in a community where they can belong, grow and thrive. What does that look like in real terms?
- We’re investing £689m over the next ten years in our existing homes to improve building safety and make them more energy efficient.
- We’re delivering 10,000 homes by 2030, ensuring affordable housing is built where it’s needed most.
- We’re investing in our communities, to address local issues and create opportunities for everyone.
As we grow, we’re re-establishing our strong local presence to provide a really good service. Abri has adopted a regional approach to service delivery, with our operating areas split into three, each with their local governance and leadership. This will ensure our colleagues are more visible, accountable and better connected to our customers and local communities to meet their diverse needs.
Customer Contact Advisor employer: Abri Group
Contact Detail:
Abri Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Contact Advisor
✨Tip Number 1
Familiarise yourself with the company values and mission of Abri. Understanding their commitment to customer service and community investment will help you align your responses during interviews, showcasing that you're a great fit for their culture.
✨Tip Number 2
Practice active listening skills. As a Customer Contact Advisor, you'll need to understand customer queries fully. Role-play scenarios with friends or family to enhance your ability to empathise and respond effectively to various customer situations.
✨Tip Number 3
Research common customer service challenges and solutions. Being prepared with examples of how you've handled difficult situations in the past, even if not in a formal customer service role, can demonstrate your problem-solving abilities and resilience.
✨Tip Number 4
Showcase your tech-savviness by familiarising yourself with common customer service software and tools. Mentioning your ability to quickly learn new systems during your interview can set you apart as a candidate who is ready to hit the ground running.
We think you need these skills to ace Customer Contact Advisor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand what Abri is looking for in a Customer Contact Advisor. Pay attention to the skills and qualities they value, such as empathy, problem-solving, and teamwork.
Tailor Your CV: Highlight any relevant experience or transferable skills that align with the role. Even if you lack direct customer contact experience, showcase your ability to work under pressure, solve problems creatively, and collaborate with others.
Craft a Compelling Cover Letter: Use your cover letter to express your enthusiasm for the role and the company. Mention specific examples of how you embody the qualities they seek, like being a customer champion or a team player.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Abri Group
✨Show Your Empathy
As a Customer Contact Advisor, being personable and empathetic is key. During the interview, share examples of how you've handled customer interactions in the past, even if they weren't in a formal role. This will demonstrate your ability to connect with customers and understand their needs.
✨Highlight Problem-Solving Skills
The role requires creative solutions to challenges. Prepare to discuss specific instances where you've successfully resolved issues or improved processes. This shows that you can take ownership of problems and find effective solutions.
✨Demonstrate Team Spirit
Being a team player is essential in this role. Talk about your experiences working collaboratively with others, whether in previous jobs, school projects, or volunteer work. Emphasising your ability to work alongside colleagues will resonate well with the interviewers.
✨Stay Calm Under Pressure
Resilience is crucial for handling tricky situations. Be ready to discuss how you've managed stress or difficult circumstances in the past. Sharing your strategies for maintaining composure will show that you're equipped to handle the demands of the job.
