At a Glance
- Tasks: Lead a team to ensure excellent customer service and resolve complaints effectively.
- Company: Join Abri, a customer-focused company dedicated to improving experiences.
- Benefits: Flexible working options, competitive salary, and a supportive team environment.
- Other info: Collaborative office culture with opportunities for personal growth.
- Why this job: Make a real difference by championing customer satisfaction and leading a passionate team.
- Qualifications: Experience in team leadership and strong communication skills.
The predicted salary is between 40000 - 50000 € per year.
We’re proud to say our customers are at the heart of all we do, and one of our top priorities is hearing what they have to say, investigating what happened, learning what we can do better and making amends when we may not get something quite right. That’s why we need you! We’re looking for an experienced team leader to join us to manage a team of our Complaints Officers based in London.
You’ll lead and motivate them to ensure we’re offering a great service to our customers and timescales are met. We're looking for someone who can create and maintain a positive complaint handling culture among colleagues, along with the other Customer Relations Team Leaders, working closely with departments across the business to support your team in getting the best possible outcome for our customers.
You’ll also need to be confident in talking to customers when the need arises and able to make confident decisions to support your team in finding solutions. You’ll act as an ambassador for Abri, championing our customer-first approach throughout the complaint journey, ensuring not only that things are put right, but also where we can do things better for our customers.
You'll be working from our London office a minimum of three days per week to connect and collaborate with colleagues and the other two days can be worked from at a place of your choosing whether that's at another of our offices, a cafe or at home. If this sounds like you, please take a look at the job description below. We’ll review and interview suitable candidates as they apply. If we receive enough applications, we'll close the advert early so be sure to apply today so you don’t miss out!
Complaints Team Manager employer: Abri Group
At Abri, we pride ourselves on fostering a supportive and dynamic work environment where our employees are empowered to make a real difference in customer experiences. As a Complaints Team Manager based in London, you will benefit from a flexible working arrangement that promotes work-life balance, alongside opportunities for professional growth and development within a collaborative team culture. Join us in championing a customer-first approach while enjoying the vibrant atmosphere of our London office and the freedom to work remotely.
StudySmarter Expert Advice🤫
We think this is how you could land Complaints Team Manager
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of digging into Abri's values and how they handle customer complaints. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Complaints Team Manager, you'll need to be confident in talking to customers and leading your team. Try role-playing common scenarios with a friend to get comfortable with handling tricky conversations.
✨Tip Number 3
Show off your leadership style! During the interview, share examples of how you've motivated teams in the past. Highlight your ability to create a positive complaint handling culture and how you’ve supported colleagues in achieving great outcomes for customers.
✨Tip Number 4
Don’t wait around! If this role sounds like a good fit, apply through our website ASAP. We’re reviewing applications as they come in, so the sooner you get your application in, the better your chances of landing that interview!
We think you need these skills to ace Complaints Team Manager
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us know why you’re passionate about customer service. Share any experiences where you’ve gone above and beyond to help customers, as this aligns perfectly with our customer-first approach.
Highlight Your Leadership Skills:As a Complaints Team Manager, you’ll be leading a team. Make sure to showcase your leadership experience in your application. Talk about how you’ve motivated teams in the past and created a positive culture, as this is key for us.
Be Clear and Concise:We appreciate clarity! When filling out your application, keep your language straightforward and to the point. This helps us understand your qualifications and experiences without any confusion.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Abri Group
✨Know the Company Inside Out
Before your interview, make sure you research Abri thoroughly. Understand their customer-first approach and how they handle complaints. This will not only show your interest but also help you align your answers with their values.
✨Showcase Your Leadership Skills
As a Complaints Team Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past experiences where you've successfully managed a team, resolved conflicts, or improved processes. Be ready to discuss how you can create a positive complaint handling culture.
✨Prepare for Customer Interaction Scenarios
Since you'll be talking to customers when needed, think about potential scenarios you might face. Practice how you would handle difficult conversations or resolve complaints effectively. This will show that you're confident and capable of making decisions under pressure.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Ask about the team's current challenges or how success is measured in the role. This demonstrates your genuine interest in the position and helps you understand if it's the right fit for you.
