At a Glance
- Tasks: Ensure top-notch complaint handling and quality control for customer communications.
- Company: Join a customer-focused team dedicated to making a difference.
- Benefits: Competitive salary, supportive environment, and opportunities for growth.
- Other info: Dynamic team with a commitment to continuous improvement.
- Why this job: Be the voice of customers and help shape their experiences positively.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
We’re proud to say our customers are at the heart of all we do, and one of our top priorities is hearing what they have to say, investigating what happened, learning what we can do better and making amends when we may not get something quite right. That’s where you come in.
Abri’s Customer Relations Team is dedicated to resolving customer complaints, both orally and in writing, in a timely manner. The Complaints Quality Officer is responsible for upholding the standards of complaint investigations and responses by reviewing the contact history and draft communications to customers to ensure we’re addressing their concerns in the right way.
The role focuses on achieving fair customer outcomes through complaint handling, whilst ensuring we maintain and adhere to the standards set by Abri’s brand values and the Housing Ombudsman.
You will own the quality control check process for the whole Customer Relations Team, as part of the Quality Control Framework and support Team Leaders and Customer Relations Managers with quality assurance activity.
If this sounds like the opportunity you’ve been looking for and want to join a team as customer‑focused and dynamic as you, we’d love to hear from you!
We’ll review and interview suitable candidates as they apply. If we receive enough applications, we’ll close the advert early so be sure to apply today so you don’t miss out!
Complaints Quality Officer employer: Abri Group
At Abri, we pride ourselves on fostering a customer-centric culture where every team member plays a vital role in enhancing the customer experience. As a Complaints Quality Officer, you will benefit from a supportive work environment that prioritises professional growth and development, alongside a commitment to upholding our brand values. Located in a dynamic setting, we offer unique opportunities for career advancement while ensuring that your contributions directly impact our customers' satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Complaints Quality Officer
✨Tip Number 1
Make sure you research Abri and its values before your interview. Knowing what we stand for will help you align your answers with our customer-focused approach, showing us you're the right fit for the Complaints Quality Officer role.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customer complaints, being able to articulate your thoughts clearly and empathetically is key. Try role-playing common scenarios with a friend to boost your confidence.
✨Tip Number 3
Don’t forget to showcase your problem-solving skills during the interview. We want to see how you handle tough situations and ensure fair outcomes for customers. Share specific examples from your past experiences!
✨Tip Number 4
Apply through our website as soon as possible! We review applications on a rolling basis, so getting your application in early increases your chances of landing that interview. Don’t wait around!
We think you need these skills to ace Complaints Quality Officer
Some tips for your application 🫡
Show Your Customer Focus:Make sure to highlight your passion for customer service in your application. We want to see how you’ve gone above and beyond to resolve issues and ensure customer satisfaction.
Be Clear and Concise:When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your skills and experiences relevant to the role.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your responses to our job description. We love seeing how your unique experiences align with what we’re looking for.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Abri Group
✨Know the Company Values
Before your interview, take some time to research Abri’s brand values. Understanding what they stand for will help you align your answers with their mission and show that you’re genuinely interested in being part of their customer-focused team.
✨Prepare Real-Life Examples
Think of specific instances where you've successfully handled complaints or resolved issues. Be ready to share these examples during the interview to demonstrate your problem-solving skills and how you achieve fair outcomes for customers.
✨Familiarise Yourself with Quality Control Processes
Since the role involves quality assurance, brush up on quality control frameworks and best practices in complaint handling. This knowledge will not only impress your interviewers but also show that you’re proactive and ready to contribute from day one.
✨Ask Insightful Questions
Prepare thoughtful questions about the Customer Relations Team and their approach to complaint handling. This shows your enthusiasm for the role and helps you gauge if the company culture aligns with your values.
