At a Glance
- Tasks: Guide customers through the complaint process and find creative solutions.
- Company: Join a customer-first company dedicated to improving experiences.
- Benefits: Flexible working options, competitive salary, and a supportive team environment.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real difference by helping customers and enhancing their experience.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
We’re proud to say our customers are at the heart of all we do, and one of our top priorities is hearing what they have to say, investigating what happened, learning what we can do better and making amends when we may not get something quite right. That’s where you come in.
Responsibilities
- Deliver an exceptional experience for our customers by guiding them through the complaint handling process, acknowledging and investigating their case and reaching a fair outcome.
- Ensure customers are kept in the loop while investigating complaints and finding creative solutions.
- Act as an ambassador for Abri, championing our customer‑first approach throughout the complaint journey and helping us continue to deliver a fantastic customer experience by putting things right and getting to the root of where we can improve for our customers.
Location
You’ll be working from our London office a minimum of three days per week; the other two days can be worked from a place of your choosing, whether that be at another one of our offices, a cafe or at home.
Application
If this sounds like the opportunity you’ve been looking for and you want to join a team as customer-focused and dynamic as you, we’d love to hear from you. We’ll review and interview suitable candidates as they apply. If we receive enough applications, we’ll close the advert early, so please apply today.
Complaint Officers x2 employer: Abri Group
At Abri, we pride ourselves on our customer-first approach, ensuring that every team member plays a vital role in enhancing the customer experience. Our London office offers a flexible work environment, allowing you to balance your professional and personal life while being part of a dynamic team dedicated to continuous improvement and innovation. With opportunities for growth and development, you'll find a supportive culture that values your contributions and encourages you to make a real difference.
