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- Tasks: Help customers navigate the complaint process and ensure fair outcomes.
- Company: Join Abri Group, a customer-focused non-profit organisation dedicated to improving experiences.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be an ambassador for customer satisfaction and make a real impact in the community.
- Qualifications: No specific experience required; just bring your confidence and problem-solving skills.
- Other info: This is a 12-month fixed-term contract based in Yeovil, requiring office presence at least 3 days a week.
The predicted salary is between 24000 - 36000 £ per year.
We’re proud to say our customers are at the heart of all we do, and one of our top priorities is hearing what they have to say, investigating what happened, learning what we can do better and making amends when we may not get something quite right. That’ s where you come in.
We’re looking for a Complaint Officer to deliver an exceptional experience for our customers by guiding them through the complaint handling process, acknowledging and investigating their case and reaching a fair outcome.
If you’re confident talking with customers, stakeholders and colleagues at all levels and experienced in investigating complaints and finding creative solutions all while ensuring the customer’s kept in the loop, this could be the role for you.
You’ll act as an ambassador for Abri, championing our customer-first approach throughout the complaint journey and helping us continue to deliver a fantastic customer experience by not only putting things right, but getting to the root of where we can do better for our customers.
If this sounds like the opportunity you’ve been looking for and want to join a team as customer-focused and dynamic as you, we’d love to hear from you!
This position is for a 12 month fixed term contract only based in Yeovil. This role will require you to work in the office at least 3 days a week.
- Seniority level: Entry level
- Employment type: Contract
- Job function: Other
- Industries: Non-profit Organizations
Complaint Officer employer: Abri Group
Contact Detail:
Abri Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaint Officer
✨Tip Number 1
Familiarise yourself with Abri Group's values and customer service philosophy. Understanding their commitment to a customer-first approach will help you align your responses during interviews and demonstrate that you're a good fit for their team.
✨Tip Number 2
Prepare examples from your past experiences where you've successfully handled complaints or resolved conflicts. Being able to share specific instances will showcase your problem-solving skills and ability to empathise with customers.
✨Tip Number 3
Practice your communication skills, especially in explaining complex issues clearly and concisely. As a Complaint Officer, you'll need to keep customers informed throughout the complaint process, so being articulate is key.
✨Tip Number 4
Research common complaint handling techniques and best practices. Being knowledgeable about effective strategies will not only prepare you for potential interview questions but also show your proactive approach to the role.
We think you need these skills to ace Complaint Officer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Complaint Officer at Abri Group. Familiarise yourself with their customer-first approach and think about how your skills align with their needs.
Tailor Your CV: Highlight relevant experience in complaint handling and customer service in your CV. Use specific examples that demonstrate your ability to investigate complaints and find creative solutions.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the complaint process. Mention how you can contribute to improving customer experiences at Abri Group.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter. Check for any spelling or grammatical errors, as these can create a negative impression. A polished application reflects your attention to detail.
How to prepare for a job interview at Abri Group
✨Understand the Complaint Handling Process
Familiarise yourself with the complaint handling process that Abri Group follows. Be prepared to discuss how you would guide customers through this process, ensuring they feel heard and valued.
✨Showcase Your Communication Skills
As a Complaint Officer, effective communication is key. Practice articulating your thoughts clearly and confidently, especially when discussing how you would interact with customers and stakeholders at various levels.
✨Demonstrate Problem-Solving Abilities
Think of examples from your past experiences where you successfully resolved complaints or issues. Highlight your ability to find creative solutions while keeping the customer informed throughout the process.
✨Emphasise Customer-Centric Mindset
Abri Group values a customer-first approach. Be ready to explain how you prioritise customer satisfaction in your work and how you would champion this mindset during the complaint journey.
