At a Glance
- Tasks: Investigate complaints, make fair decisions, and communicate effectively with customers and stakeholders.
- Company: Join a customer-focused organisation dedicated to improving experiences.
- Benefits: Flexible working options, competitive salary, and opportunities for professional growth.
- Other info: Collaborative office environment with a focus on teamwork and customer satisfaction.
- Why this job: Be a champion for customers and drive positive change in the community.
- Qualifications: Strong communication and problem-solving skills are essential.
The predicted salary is between 35000 - 45000 £ per year.
We’re proud to say our customers are at the heart of everything we do, and one of our top priorities is listening to their feedback, investigating what happened, learning what we can do better and making amends when we may not get something quite right. That’s where you come in.
We’re looking for Senior Complaint Officers to investigate final stage (Stage 2) complaints, make a fair and objective decision, and communicate feedback to customers, colleagues and stakeholders clearly and concisely. Senior Complaint Officers also compile evidence packs in response to requests for information from the arbitrator and the Housing Ombudsman Service.
As an excellent communicator, you’ll quickly build effective working relationships with other departments across Abri, the Housing Ombudsman, contractors, and local councils. You’ll speak with them both on the phone and in writing.
Problem‑solving skills are essential because each complaint varies; you’ll need to investigate, identify solutions, and drive effective resolution. You’ll act as an ambassador for Abri, championing our customer‑first approach throughout the complaint journey and helping to deliver a fantastic customer experience by not only putting things right, but also finding the root causes so we can improve.
You’ll work from our Bracknell office a minimum of three days per week to collaborate with colleagues; the remaining two days can be from another office, a cafe, or home.
We’ll review and interview suitable candidates as they apply. We may close the advert early if we receive enough applications.
Senior Complaint Officer in Bracknell employer: Abri Group
At Abri, we prioritise our customers and their feedback, fostering a collaborative work culture that empowers our employees to make a real difference. As a Senior Complaint Officer based in Bracknell, you will benefit from flexible working arrangements, professional development opportunities, and a supportive team environment that values your contributions. Join us to be part of a company that champions a customer-first approach while providing you with the tools and resources to grow in your career.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Complaint Officer in Bracknell
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Abri and their customer-first approach. This will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! As a Senior Complaint Officer, you'll need to communicate clearly and concisely. Try role-playing with a friend or family member to get comfortable discussing complex issues.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully resolved complaints or issues. Be ready to share these during your interview to demonstrate your capability.
✨Tip Number 4
Apply through our website! We review applications as they come in, so don’t wait around. Get your application in early to increase your chances of landing that interview!
We think you need these skills to ace Senior Complaint Officer in Bracknell
Some tips for your application 🫡
Show Your Customer Focus:Make sure to highlight your commitment to putting customers at the heart of everything you do. Share examples of how you've listened to feedback and resolved complaints in the past, as this aligns perfectly with our values.
Be Clear and Concise:When writing your application, keep it straightforward. We love clear communication, so make sure your points are easy to understand. Avoid jargon and get straight to the point about your skills and experiences.
Demonstrate Problem-Solving Skills:We want to see how you tackle challenges! Include specific instances where you've investigated issues, identified solutions, and driven effective resolutions. This will show us you're ready for the varied nature of complaints you'll handle.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, we review applications as they come in, so don’t wait too long!
How to prepare for a job interview at Abri Group
✨Know Your Complaints Inside Out
Familiarise yourself with common complaints in the housing sector and understand how they are typically resolved. This will help you demonstrate your problem-solving skills and show that you can think critically about each case.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly, both verbally and in writing. Since you'll be communicating with various stakeholders, being concise and effective in your communication will set you apart as a strong candidate.
✨Showcase Your Customer-First Mindset
Prepare examples of how you've put customers first in previous roles. Highlight your ability to empathise with customers and your commitment to resolving their issues, which aligns perfectly with the company's values.
✨Build Relationships with Stakeholders
Think about how you would approach building relationships with colleagues and external parties. Be ready to discuss strategies for collaboration and how you would handle difficult conversations to ensure a smooth complaint resolution process.
