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- Tasks: Provide admin support and assist customers with inquiries and payments.
- Company: A forward-thinking service organisation in Bracknell with a vibrant team.
- Benefits: Comprehensive training and a supportive work environment.
- Why this job: Join a dynamic team and enhance your customer service skills.
- Qualifications: Passion for customer service and experience in face-to-face interactions.
- Other info: On-site role, Monday to Friday, 8:30am to 5:00pm.
The predicted salary is between 30000 - 42000 £ per year.
A forward-thinking service organization in Bracknell is seeking an Operational Support Assistant to join their vibrant team. The role involves providing administration support, assisting customers with payments, and managing inquiries via calls and emails.
Ideal candidates will have:
- a passion for customer service
- experience in face-to-face interactions
- attention to detail
Comprehensive training will be provided, and the role requires working on-site Monday to Friday from 8:30am to 5:00pm.
Operational Support Specialist - Customer Care & Admin (Bracknell) employer: Abri Group
Contact Detail:
Abri Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operational Support Specialist - Customer Care & Admin (Bracknell)
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or attend local events. A friendly chat can give us insights into the company culture and might just land you an interview.
✨Tip Number 2
Prepare for the interview by practising common questions. Think about how your customer service experience aligns with the role. We want to show them that you're not just a fit, but the perfect fit!
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. We want to convey that you’re ready to jump in and support the team from day one.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can keep you fresh in their minds. It shows enthusiasm and professionalism, which is exactly what they’re looking for in an Operational Support Specialist.
We think you need these skills to ace Operational Support Specialist - Customer Care & Admin (Bracknell)
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us see your enthusiasm for helping customers. Share any relevant experiences where you’ve gone the extra mile to assist someone, whether in person or over the phone.
Be Detail-Oriented: Attention to detail is key for this role. Make sure your application is free from typos and errors. We want to see that you can communicate clearly and effectively, so double-check everything before hitting send!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to highlight your relevant skills and experiences that match the job description. We love seeing candidates who take the initiative to connect their background with our needs.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Abri Group
✨Know the Company
Before your interview, take some time to research the service organisation. Understand their values, mission, and what makes them stand out in customer care. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since the role focuses on customer support, prepare examples from your past experiences where you’ve excelled in customer service. Think about specific situations where you resolved issues or went above and beyond for a customer. This will demonstrate your passion and capability in this area.
✨Practice Common Interview Questions
Anticipate questions related to administration support and handling inquiries. Practise your responses to questions like 'How do you manage multiple tasks?' or 'Can you describe a time when you dealt with a difficult customer?'. This will help you feel more confident during the actual interview.
✨Prepare Questions to Ask
At the end of the interview, you’ll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, training processes, or what success looks like in this role. This shows that you’re engaged and serious about the opportunity.