At a Glance
- Tasks: Lead a team to deliver top-notch customer service and manage complaints effectively.
- Company: Join Abri Group, a company dedicated to excellent customer experiences.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for growth.
- Other info: Collaborative environment with a focus on positive culture and teamwork.
- Why this job: Make a real difference by championing a customer-first approach in complaint handling.
- Qualifications: Proven leadership skills and experience in customer service management.
The predicted salary is between 45000 - 55000 £ per year.
Abri Group is seeking an experienced team leader to manage a team of Complaints Team Managers based in Bracknell.
You will lead and motivate the team to deliver excellent customer service and ensure timescales are met.
You’ll foster a positive complaint handling culture with cross‑department collaboration, and act as an ambassador for Abri, championing a customer‑first approach throughout the complaint journey.
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Head of Complaints & Customer Experience (Hybrid) in Bracknell employer: Abri Group
Abri Group is an excellent employer for Gas Engineers, offering a supportive work culture that prioritises safety and customer satisfaction. Located in Bracknell, employees benefit from a competitive salary, a company vehicle, uniform, 28 days of holiday, and a generous pension scheme, alongside opportunities for professional growth within a dynamic team environment.
