At a Glance
- Tasks: Provide top-notch customer service and solve resident issues effectively.
- Company: Join a dedicated team at Affinity Housing, focused on community support.
- Benefits: Competitive salary, supportive work environment, and opportunities for personal growth.
- Other info: Apply by 3rd May 2024 for a chance to join our dynamic team.
- Why this job: Make a real difference in residents' lives while developing your skills.
- Qualifications: Experience in customer service and strong teamwork abilities required.
The predicted salary is between 20000 - 23088 € per year.
Salary: £20,000 – 23,088 per annum, depending on experience.
The Housing Services Officer will work closely with the Affinity Housing Staff Team and Wates to develop a seamless approach and provide a one stop service for residents living in the PFI contract area. The post holder will provide a resident‑focused service and assume personal responsibility for solving issues effectively as they arise.
Qualifications:
- Proven ability to deliver high quality customer responsive services.
- Effective organisational and time management skills.
- Ability to work effectively as part of a team.
- Commitment to equality of opportunity and valuing diversity.
- Able to represent the organisation effectively and maintain and build relationships and partnerships with partners to the PFI scheme and other stakeholders.
The closing date for all posts is Friday 3rd May 2024.
Contact: Marie Bailey – Tenancy Services Team Leader. Further details can be obtained by contacting her.
Customer Services Officer - Reading in Bracknell employer: Abri Group
As a Customer Services Officer in Reading, you will join a dedicated team committed to providing exceptional service to residents within the PFI contract area. Our inclusive work culture fosters collaboration and personal growth, offering opportunities for professional development while ensuring a supportive environment that values diversity. With competitive salaries and a focus on community engagement, we are proud to be an employer that prioritises meaningful contributions and employee satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Officer - Reading in Bracknell
✨Tip Number 1
Get to know the company! Research Affinity Housing and Wates to understand their values and how they operate. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! Think about common issues residents might face and how you would resolve them. Being prepared with real-life examples will demonstrate your problem-solving skills and commitment to providing a top-notch service.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events related to housing services. Building relationships can give you insider info and potentially a foot in the door when applying through our website.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s a simple way to keep yourself fresh in their minds as they make their decision.
We think you need these skills to ace Customer Services Officer - Reading in Bracknell
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Customer Services Officer role. We want to see how you can bring value to our team!
Showcase Your Customer Service Skills:Since this role is all about providing a top-notch service, share specific examples of how you've delivered excellent customer service in the past. We love hearing about your successes!
Be Organised and Clear:Keep your application neat and structured. Use bullet points where necessary and make sure your writing is clear. We appreciate a well-organised application that’s easy to read!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Abri Group
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Services Officer and the specific responsibilities mentioned in the job description. Familiarise yourself with the PFI contract area and how it impacts residents. This will show that you're genuinely interested and prepared.
✨Showcase Your Skills
Be ready to discuss your experience in delivering high-quality customer service. Think of specific examples where you've solved issues effectively or worked as part of a team. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your organisational skills.
✨Emphasise Teamwork and Diversity
Since the role involves working closely with various teams and stakeholders, be prepared to talk about your ability to collaborate and value diversity. Share experiences where you've successfully built relationships or contributed to a diverse team environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the organisation. You might want to ask about the challenges the team faces or how they measure success in customer service. It’s a great way to demonstrate your enthusiasm and engagement.
