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For Companies At a Glance
- Tasks: Become a customer champion, solving queries via phone, webchat, and email.
- Company: Join a supportive team at Abri, focused on customer satisfaction.
- Benefits: Comprehensive training, ongoing support, and a chance to make a real difference.
- Why this job: Make an impact in customers' lives while developing valuable skills.
- Qualifications: No experience needed, just a passion for helping others and problem-solving.
- Other info: Dynamic work environment with opportunities for growth and improvement.
The predicted salary is between 24000 - 36000 £ per year.
Overview
No customer contact experience? No problem! We’ll provide you with all the training and ongoing support you’ll need to make sure you’re equipped to deal with the customer queries you’ll handle. Whether you’re speaking to customers over the phone, through webchat or by email in our busy Contact Centre, you’ll be personable, empathetic and knowledgeable. Some queries might be trickier than others, but by taking full ownership of the problem and getting to the heart of the issue, you’ll be able to find a solution and do the right thing for our customers. In this role you’ll be on the front line of our customers’ experience and you’ll play a pivotal role in helping Abri go from strength to strength by keeping customers at the heart of everything we do. If this sounds like what you’re looking for and you want the opportunity to make a difference to our customer’s lives, we want to hear from you!
Responsibilities
- Be a true customer champion, going the extra mile each and every time
- Love a challenge and smashing targets
- Be a problem solver, look for creative solutions to challenges
- Be a team player and love working alongside colleagues throughout the business to deliver a first class service to our customers
- Look for ways we can continuously improve our processes and make them even better for our colleagues and customers
- Are a whizz at computers and can get up to speed on a variety of computer systems in no time
- Are resilient and can keep a cool head under pressure, turning tricky situations into positive ones
Customer Contact Advisors x7 in Bracknell employer: Abri Group
Contact Detail:
Abri Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Contact Advisors x7 in Bracknell
✨Tip Number 1
Get to know the company! Research Abri and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers over the phone, webchat, and email, it’s crucial to sound personable and empathetic. Try role-playing with friends or family to get comfortable with different scenarios.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve tackled challenges creatively. Be ready to share these stories during your interview to demonstrate how you can handle tricky customer queries.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen on joining the team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Customer Contact Advisors x7 in Bracknell
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be personable and relatable. Remember, we’re looking for someone who can connect with our customers, so show us how you’d do that in your application.
Highlight Problem-Solving Skills: Make sure to mention any experiences where you've tackled challenges head-on. We love a good problem solver! Share examples of how you’ve found creative solutions in tricky situations, as this will show us you’re ready to take ownership of customer queries.
Tailor Your Application: Take a moment to read through the job description again and tailor your application accordingly. Use the same language and key phrases we’ve used, as this shows you understand what we’re looking for. It’s all about making that connection!
Apply Through Our Website: We encourage you to apply directly through our website. It’s super easy and ensures your application gets to us without any hiccups. Plus, it shows you’re keen on joining our team at StudySmarter, which we absolutely love to see!
How to prepare for a job interview at Abri Group
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Customer Contact Advisor entails. Familiarise yourself with the responsibilities mentioned in the job description, like problem-solving and being a customer champion. This will help you demonstrate your enthusiasm and readiness to take on the role.
✨Showcase Your Empathy
Since this role requires a personable and empathetic approach, think of examples from your past experiences where you've successfully handled customer queries or resolved conflicts. Sharing these stories will highlight your ability to connect with customers and show that you can keep a cool head under pressure.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific customer situations. Practice answering scenario-based questions by thinking through potential challenges you might face in the role. This will not only prepare you for the interview but also help you think creatively about solutions.
✨Demonstrate Team Spirit
As a Customer Contact Advisor, teamwork is key. Be ready to discuss how you've collaborated with others in previous roles. Highlighting your ability to work alongside colleagues to deliver excellent service will show that you're a great fit for their team-oriented culture.
