Complaints Team Manager in Bracknell

We’re proud to say our customers are at the heart of all we do, and one of our top priorities is hearing what they have to say, investigating what happened, learning what we can do better and making amends when we may not get something quite right. That’s why we need you!

We’re looking for an experienced team leader to join us to manage a team of our Complaints Team Managers based in Bracknell. Using your expertise, you’ll lead and motivate them to ensure we’re offering a great service to our customers and timescales are met.

We're looking for someone who can create and maintain a positive complaint handling culture among colleagues, along with the other Customer Relations Team Leaders, working closely with departments across the business to support your team in getting the best possible outcome for our customers.

You’ll also need to be confident in talking to customers when the need arises and be able to make confident decisions to support your team in finding solutions.

You’ll act as an ambassador for Abri, championing our customer‑first approach throughout the complaint journey, ensuring not only that things are put right, but also where we can do things better for our customers.

You'll be working from our Bracknell office a minimum of three days per week to connect and collaborate with colleagues and the other two days can be worked from a place of your choosing whether that's at another of our offices, a cafe or at home.

If you're passionate about understanding customer experiences and solving problems at their source, we’d love to hear from you.

We’ll review and interview suitable candidates as they apply. If we receive enough applications, we'll close the advert early so be sure to apply today so you don’t miss out!