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- Tasks: Provide essential IT support and troubleshoot issues for users.
- Company: Dynamic tech company with a friendly and supportive team.
- Benefits: Flexible working options, career growth opportunities, and a collaborative environment.
- Why this job: Make a positive impact while developing your IT skills in a vibrant setting.
- Qualifications: Clear communication skills and a passion for technology.
- Other info: Join a team of 15 and enjoy a mix of office and remote work.
The predicted salary is between 28000 - 42000 £ per year.
Are you passionate about helping people and solving problems? We’re looking for a friendly, enthusiastic, and tech-savvy individual to join our team as a 1st Line Support Desk Analyst. In this role, you'll be the first point of contact for our users, providing essential IT support and ensuring a smooth and efficient experience for everyone who reaches out for help. Whether it's troubleshooting issues, answering queries, or escalating more complex problems to the right team, your calm and confident approach will make all the difference. This is a fantastic opportunity for someone who enjoys working in a dynamic environment, has a keen interest in technology, and takes pride in delivering excellent customer service. You’ll be supported by a knowledgeable team and given the tools you need to grow your skills and progress in your IT career.
We have an IT support team of around 15 members, and we are looking for someone to join our 1st line team. You'll be working from our London office a minimum of three days per week to connect and collaborate with colleagues and the other two days can be worked from at a place of your choosing whether that’s at another of our offices, a cafe or at home.
What we’re looking for:
- Clear communication and a positive, professional approach
- Interest in technology and a willingness to learn
- Ability to handle inquiries, troubleshoot issues, and escalate when needed
If you’re someone who loves a challenge, communicates clearly, and is ready to make a positive impact, we’d love to hear from you. Apply today and take the next step in your IT journey with us! We’ll review and interview suitable candidates as they apply. If we receive enough applications, we’ll close the advert early so be sure to apply today so you don’t miss out!
1st Line Support Desk Analysts x2 employer: Abri Group
Contact Detail:
Abri Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Support Desk Analysts x2
✨Tip Number 1
Get to know the company! Research their values, culture, and recent projects. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills. As a 1st Line Support Desk Analyst, clear communication is key. Try role-playing common support scenarios with a friend to build your confidence and refine your responses.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the company and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our awesome team!
We think you need these skills to ace 1st Line Support Desk Analysts x2
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for helping people and solving problems right from the start. Share examples of how you've tackled tech issues or provided great customer service in the past.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clear communication, so make sure your points are easy to understand and get straight to the heart of what makes you a great fit for the role.
Highlight Your Tech Savvy: Since we're looking for someone who’s tech-savvy, don’t forget to mention any relevant skills or experiences with technology. Whether it's software, hardware, or troubleshooting, let us know what you bring to the table!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity without any hassle.
How to prepare for a job interview at Abri Group
✨Know Your Tech Basics
Brush up on your IT knowledge before the interview. Familiarise yourself with common troubleshooting techniques and basic software applications. This will help you answer technical questions confidently and show your enthusiasm for technology.
✨Practice Clear Communication
Since you'll be the first point of contact for users, practice explaining technical concepts in simple terms. Role-play with a friend or family member to ensure you can communicate effectively and maintain a positive tone, even when discussing complex issues.
✨Show Your Problem-Solving Skills
Prepare examples of past experiences where you've successfully resolved issues or helped someone out. Think about specific scenarios that highlight your calm approach and ability to escalate problems when necessary. This will demonstrate your capability as a 1st Line Support Desk Analyst.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools you'll be using, or opportunities for growth within the company. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
