At a Glance
- Tasks: Lead a team to enhance service quality and implement continuous improvement strategies.
- Company: Abri, a major housing provider serving over 113,000 customers.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Other info: Join a dynamic team dedicated to positive change in the community.
- Why this job: Make a real difference in people's lives by improving housing services.
- Qualifications: Proven leadership experience and a passion for customer service improvement.
The predicted salary is between 45000 - 55000 £ per year.
Abri is a large housing provider that owns and manages over 58,000 homes and serves around 113,000 customers across the South of England. We are seeking an experienced leader to head a team focused on service improvement, change, and continuous improvement, turning feedback into tangible customer and colleague outcomes.
You will lead a team of Service Improvement Coordinators and Root Cause Analysts, coaching them to deliver meaningful improvements, robust RCA practice, and evidence-based.
Service Improvement & Engagement Leader in Eastleigh employer: Abri Group
Join our dynamic Home Connections Team in Yeovil, Somerset, where we prioritise collaboration and professional growth. As a Home Connections Mutual Exchange Administrator, you'll benefit from a supportive work culture that values flexibility and teamwork, with opportunities for training and development. Enjoy the satisfaction of making a real difference in our customers' lives while working in a role that offers variety and meaningful engagement.
StudySmarter Expert Advice🤫
We think this is how you could land Service Improvement & Engagement Leader in Eastleigh
✨Get Involved in Industry Events
Jumping into industry events or leadership conferences can really help boost your visibility. Not only will you meet potential employers, but you’ll also get the chance to connect with other leaders in corporate management. Look for local or even virtual events that focus on leadership—every connection counts!
✨Engage in Professional Networks
Join professional management associations relevant to your career goals. These networks often host workshops, panels, and networking events that can put you in front of hiring managers. Plus, they can give you the scoop on upcoming roles, such as the full-time positions with companies like Abri Group.
✨Showcase Your Leadership Skills
When reaching out to potential employers, particularly for leadership roles, demonstrate your leadership capabilities with real examples. Share stories from your previous positions that illustrate how you handled challenges and drove results. This will help you stand out when you apply to places like Abri Group.
✨Tailor Your LinkedIn Presence
Ensure your LinkedIn profile is specifically tailored to corporate leadership. Highlight achievements, showcase relevant content and engage with posts in management groups. This not only builds your credibility but keeps you on the radar of companies looking for candidates like you as they post full-time opportunities.
We think you need these skills to ace Service Improvement & Engagement Leader in Eastleigh
Some tips for your application 🫡
Show Us Your Leadership Skills:In the corporate leadership and management field, it's essential to highlight your leadership experience. Use your CV to flesh out examples of how you've led teams to success or managed significant projects. We want to see specific instances where your actions made a tangible difference in your previous roles!
Quantify Your Achievements:Numbers talk, especially in management! When detailing your achievements in your CV or cover letter, don’t just say you improved team performance. Instead, say you boosted productivity by 30% over six months through effective strategy implementation. This makes your application pop and shows us what you can bring to Abri Group.
Craft a Compelling Cover Letter:Your cover letter is your chance to narrate your professional journey. We’re looking for motivation and a clear understanding of what corporate leadership means to you. Dive into your aspirations and how they align with the values and vision of Abri Group. Make it personal – we want to get to know you!
Tailor Your CV for Management Roles:Ensure your CV reflects the management skills that are essential for this role. Focus on competencies like strategic planning, team building, and problem-solving. Use a clean layout, and don’t forget to align your experiences with those keywords mentioned in the job listing. This will help you stand out from the crowd!
How to prepare for a job interview at Abri Group
✨Showcase Your Leadership Style
You’ll want to thoroughly convey your unique approach to leadership. During the interview with Abri Group, be ready to share real-life examples of how you've inspired and motivated teams in the past. Think about specific achievements that illustrate your strategic thinking and your ability to drive results.
✨Brush Up on Management Theories
Expect some technical questions related to management theories and practices. Brush up on concepts like transformational leadership, servant leadership, or situational leadership. Be prepared to discuss how you would apply these theories to the role at Abri Group, especially in the specific context of the challenges they’re currently facing.
✨Craft Your Vision for the Company
Since this is a full-time leadership role, spending time thinking about your vision for Abri Group could really set you apart. Consider potential strategies for growth and how you would lead teams towards achieving them. This shows not just enthusiasm, but also strategic foresight that they’ll likely be looking for in a candidate.
✨Emphasise Team Dynamics and Culture
In corporate leadership, team dynamics and organisational culture are everything. Be ready to discuss how you've fostered a positive work environment in previous roles. Bring up examples of how you've managed diverse teams effectively—this will resonate well at Abri Group as they’re likely seeking a candidate who can enhance their workplace culture.
