At a Glance
- Tasks: Contact customers in arrears, negotiate repayment plans, and ensure accurate service charges.
- Company: Join Abri Group, a non-profit organisation dedicated to exceptional customer service.
- Benefits: Full-time role with a fixed-term contract and opportunities for professional growth.
- Other info: Entry-level position with a focus on teamwork and customer satisfaction.
- Why this job: Make a difference by helping customers while developing your skills in a supportive environment.
- Qualifications: Experience with computer systems and strong communication skills are essential.
The predicted salary is between 23400 - 28600 £ per year.
Overview
Leasehold Income & Service Charge Officer - Temporary role at Abri Group. The role is an 18 month fixed term contract, full-time, based at our Eastleigh office.
Responsibilities
- You’ll contact customers who have fallen into arrears, investigating the circumstances around this, negotiating repayment agreements and signposting them to internal and external support if required.
- You will also scrutinise service charge estimates and actuals by liaising with the Finance and Homeowner Services Officers to deliver accurate rechargeable charges.
- You’ll ensure that our income targets are consistently met, maximising our income whilst delivering an exceptional customer service.
Requirements / Qualifications
- Demonstrable knowledge and experience across a number of computer systems including, but not limited to, Microsoft Outlook, Word and Excel, Open Housing and Ebis.
- Great communication skills with both colleagues and our customers, as are your organisational skills.
- You’ll feel comfortable in approaching your team and the wider business, working both re-actively and pro-actively in order to meet our customer response times.
- Employment details
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Management and Manufacturing
- Industries: Non-profit Organizations
Note: This description excludes boilerplate prompts and sign-in prompts from the original listing and focuses on role responsibilities, requirements and employment details.
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Leasehold Income & Service Charge Officer - Temporary in Eastleigh employer: Abri Group
Abri Group is an exceptional employer that prioritises employee growth and development, offering a supportive work culture where teamwork and communication thrive. Located in Eastleigh, our office fosters a collaborative environment, ensuring that you can make a meaningful impact while helping customers navigate their financial challenges. With a focus on delivering outstanding service and meeting income targets, we provide our employees with the tools and resources needed to succeed in their roles.
