At a Glance
- Tasks: Engage with customers to enhance satisfaction and resolve issues effectively.
- Company: Join a dedicated team in the non-profit sector focused on quality customer care.
- Benefits: Full-time position with opportunities for personal growth and development.
- Other info: Entry-level role with a chance to learn and grow in a supportive environment.
- Why this job: Make a real difference by improving customer experiences and driving positive change.
- Qualifications: Strong communication skills and confidence in handling customer interactions.
The predicted salary is between 25184 - 30780 £ per year.
Overview
We’re excited to be looking for a new Homecare Customer Lead in our South Region to join our busy Central Support Services team to help provide fantastic service to our customers.
We’re looking for someone who can work with customers and colleagues to increase satisfaction and keep the customer at the heart of our service.
You’ll have the confidence and assertiveness to engage with customers, sometimes managing difficult conversations and want to help turn around negative experiences.
Through your excellent communication and liaison skills, you’ll create win-win situations for all and build actions and learning outcomes to be better next time.
You’ll notice and investigate trends in Commercial Services complaints, proposing ideas and innovations to support us in giving excellent customer service.
If you’re looking for the opportunity to join a team committed to providing a high-quality customer experience and enjoy the challenge of unpicking customer issues, we want to hear from you!
Interview will take place on week commencing 15 September 2025 at one of our offices.
Responsibilities
- Engage with customers and colleagues to increase satisfaction and keep the customer at the heart of the service.
- Manage difficult conversations when needed and help turn around negative experiences.
- Notice and investigate trends in complaints, proposing ideas and innovations to improve service.
- Create win-win situations and define actions and learning outcomes to be better next time.
Qualifications / Skills
- Excellent communication and liaison skills.
- Confidence and assertiveness in customer interactions.
- Ability to notice and investigate trends in complaints and translate insights into improvements.
- Details
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Health Care Provider
- Industries: Non-profit Organizations
- #J-18808-Ljbffr
HomeCare Customer Lead in Eastleigh employer: Abri Group
Join our dynamic Home Connections Team in Yeovil, Somerset, where we prioritise collaboration and professional growth. As a Home Connections Mutual Exchange Administrator, you'll benefit from a supportive work culture that values flexibility and teamwork, with opportunities for training and development. Enjoy the satisfaction of making a real difference in our customers' lives while working in a role that offers variety and meaningful engagement.
