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- Tasks: Help clients, solve problems, and deliver excellent customer service daily.
- Company: Aberdeen is dedicated to investing in people and fostering inclusive work environments.
- Benefits: Gain a nationally recognised qualification, extensive training, and real responsibilities from day one.
- Why this job: Kick-start your career in financial services with support and a clear pathway to permanent roles.
- Qualifications: No experience needed; just bring motivation, teamwork, and effective communication skills.
- Other info: Starts September 2025; apply early as the position may close sooner due to high demand.
Location: Edinburgh - 1 Broadway Park
Start Date: September 2025
Are you a high school student eager to get some experience of the working world? Our Customer Service Apprenticeship is designed just for you! At Aberdeen, we believe in investing in people, and that starts with you. Our Customer Service Apprenticeship is your opportunity to kick-start a rewarding career in financial services, gain a nationally recognised qualification, and build skills that will last a lifetime. This isn’t just a job; it’s an investment in your tomorrow.
What can you expect from the programme?
- As a Customer Service Apprentice, you’ll be at the heart of what we do - helping our clients, solving problems, and making a real difference every day.
- You’ll learn how to:
- Deliver excellent customer service across multiple channels.
- Communicate clearly and confidently with clients and colleagues.
- Understand our products, services, and the wider financial industry.
- Process administrative tasks to support client requirements.
- Work as part of a supportive and inclusive team.
You’ll be supported every step of the way with:
- A dedicated line manager and buddy.
- Extensive training on both product and practical skills.
- A community of fellow apprentices.
- Time to study and complete your qualification.
- Real responsibilities from day one.
About You
Don’t worry if you don’t have much experience or know a lot about the industry yet; we’re just looking for individuals who are self-motivated, team-oriented, and effective communicators. More importantly, we value those who can take initiative and tackle challenges head-on.
You will start on the programme in September 2025 on a 12 month fixed term contract. Once you complete the 12-month programme, if there is an opportunity, you’ll be ready to apply for a permanent role in our Customer Service Team with a clear career pathway ahead. This programme is for those starting their careers, with no work experience or university education.
Our Inclusive Culture
We have a long-term commitment to building inclusive work environments; we value diversity in our workforce and welcome enquiries from everyone. Please contact us (AberdeenEarlyCareers@abrdn.com) if you require reasonable adjustments to be made to any stage of the recruitment process. Our Early Careers team will be pleased to discuss your needs and ensure that these are accommodated.
We reserve the right to close this job advert earlier than the specified closing date if we receive a high volume of applications. We encourage you to apply as soon as possible to ensure your application is considered.
We’re committed to providing an inclusive workplace where all forms of difference are valued and which is free from any form of unfair or unlawful treatment. We define diversity in its broadest sense - this includes but is not limited to our diversity of educational and professional backgrounds, experience, cognitive and neurodiversity, age, gender, gender identity, sexual orientation, disability, religion or belief and ethnicity and geographical provenance. We support a culture that values meritocracy, fairness and transparency and welcomes enquiries from everyone.
If you need assistance or an adjustment due to a disability please let us know as part of your application and we will assist.
Customer Service Apprenticeship | Edinburgh, UK employer: abrdn plc
Contact Detail:
abrdn plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Apprenticeship | Edinburgh, UK
✨Tip Number 1
Research the company and its values. Understanding Aberdeen's commitment to inclusivity and investment in people will help you align your answers during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. Since the role involves delivering excellent customer service, consider role-playing scenarios with friends or family to build your confidence in handling various customer interactions.
✨Tip Number 3
Show your initiative by preparing questions to ask during the interview. This demonstrates your eagerness to learn and engage with the role, as well as your proactive approach to understanding the company and its services.
✨Tip Number 4
Network with current or former apprentices if possible. They can provide valuable insights into the apprenticeship experience and may even share tips on how to stand out during the application process.
We think you need these skills to ace Customer Service Apprenticeship | Edinburgh, UK
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what the Customer Service Apprenticeship entails. Highlight key responsibilities and skills required, such as delivering excellent customer service and effective communication.
Tailor Your CV: Make sure your CV reflects your enthusiasm for the role. Include any relevant experiences, even if they are from school or volunteer work, that demonstrate your ability to work in a team and communicate effectively.
Craft a Strong Cover Letter: Write a cover letter that showcases your motivation for applying. Mention why you are interested in the apprenticeship and how it aligns with your career goals. Be sure to express your eagerness to learn and grow within the company.
Proofread Your Application: Before submitting your application, double-check for any spelling or grammatical errors. A well-presented application shows attention to detail and professionalism, which are important in customer service roles.
How to prepare for a job interview at abrdn plc
✨Research the Company
Before your interview, take some time to learn about the company and its values. Understanding their mission and culture will help you align your answers with what they are looking for in a candidate.
✨Practice Common Interview Questions
Prepare for typical interview questions, especially those related to customer service scenarios. Think about how you would handle difficult customers or resolve conflicts, as these are key aspects of the role.
✨Show Enthusiasm and Initiative
Demonstrate your eagerness to learn and grow within the company. Share examples of times when you've taken initiative or tackled challenges, even if they were in a school or volunteer setting.
✨Ask Thoughtful Questions
At the end of the interview, be ready to ask insightful questions about the apprenticeship programme and the company culture. This shows your genuine interest and helps you determine if it's the right fit for you.