At a Glance
- Tasks: Support customer service and finance functions while processing orders and resolving queries.
- Company: Join a dynamic manufacturing team with a collaborative culture.
- Benefits: Competitive salary, full training, and opportunities for career growth.
- Other info: Full training provided; perfect for those eager to learn and grow.
- Why this job: Gain valuable experience in customer service and finance within a supportive environment.
- Qualifications: Experience in customer service or administration; strong communication skills required.
The predicted salary is between 31500 - 38500 £ per year.
- On-Site Customer Service & Finance Administrator
- Full Time Conwy, GB
- 2 days ago Requisition ID: 1118
- Salary Range: £26,000.00 To £29,000.00 Annually
About the Role
We are seeking a highly organised and proactive Customer Service & Finance Administrator to join our team.
This is a varied role providing support across Customer Service, Operations, and Finance functions.
The successful candidate will be responsible for customer order processing, administrative support, and Accounts Payable administration while working closely with internal departments to ensure excellent customer service and operational efficiency.
This position offers an excellent opportunity for someone with administration or customer service experience who is looking to develop their skills within a manufacturing environment.
Full training will be provided in finance processes, ERP systems, shipping documentation, and internal business procedures.
Key Responsibilities
- Customer Service & Administration
- Process customer sales orders accurately and efficiently using the company ERP system.
- Prepare and issue customer quotations using approved pricing information.
- Respond professionally to customer enquiries via telephone, email, and Microsoft Teams.
- Provide customers with order updates and resolve queries in a timely manner.
- Maintain accurate customer, order, and product records.
- Liaise with Production, Engineering, Quality, Purchasing, and Finance teams to support customer requirements.
- Monitor customer orders and communicate any delivery concerns to relevant departments.
- Support production planning administration activities by updating reports, records, schedules, and system information.
- Process intercompany orders and associated administrative transactions.
- Perform general administrative and office support duties.
- Contribute to continuous improvement initiatives and identify opportunities to improve processes.
- Finance Administration
- Review the Accounts Payable mailbox and process supplier invoices.
- Match supplier invoices to purchase orders and receipts.
- Maintain accurate supplier account information and records.
- Reconcile supplier statements against the Accounts Payable ledger.
- Assist with month-end Accounts Payable reconciliations.
- Review outstanding purchase orders and follow up where necessary.
- Support document management, filing, and finance administration activities.
- Assist the Finance team with process improvements and adherence to company procedures.
- Full Training Provided
We understand that candidates may not have experience in every aspect of the role. Full training will be provided in:
- Microsoft Dynamics 365 Business Central (ERP)
- Shipping, import, and export documentation
- Intercompany order administration
- Production planning administration support
- Internal company systems and procedures
About You
- Previous experience in a customer service, administration, sales administration, order processing, or office support role.
- Strong verbal and written communication skills.
- Excellent attention to detail and accuracy.
- Good working knowledge of Microsoft Office applications, particularly Outlook, Excel, and Teams.
- Ability to manage multiple priorities and work effectively in a fast-paced environment.
- Strong organisational and time management skills.
- Proactive and positive approach to work.
- Ability to build effective working relationships with customers and colleagues.
- Experience using ERP systems, ideally Microsoft Dynamics 365 Business Central.
- Experience within a manufacturing, engineering, or production environment.
- Previous exposure to Accounts Payable or finance administration.
- Knowledge of shipping, import, or export documentation.
Why Join Us?
- Full training and ongoing development.
- Opportunity to gain finance and ERP system experience.
- Supportive and collaborative working environment.
- Varied role with exposure to customer service, operations, and finance.
- Opportunities for career development and progression.
We welcome applications from candidates who meet most of the requirements and are eager to learn.
If you have strong administration and customer service skills, we'd love to hear from you.
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On-Site Customer Service & Finance Administrator in Conwy employer: Abrasive Technology Inc
Join our dynamic team in Conwy as an On-Site Customer Service & Finance Administrator, where you'll benefit from a supportive and collaborative work culture that prioritises employee growth. With full training provided in finance processes and ERP systems, this role offers a unique opportunity to develop your skills across customer service, operations, and finance within a manufacturing environment. Enjoy a varied role with clear pathways for career progression and the chance to make a meaningful impact on our operations.
StudySmarter Expert Advice🤫
We think this is how you could land On-Site Customer Service & Finance Administrator in Conwy
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Abrasive Technology Inc. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Abrasive Technology Inc before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace On-Site Customer Service & Finance Administrator in Conwy
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Abrasive Technology Inc:Your cover letter is your chance to shine! Tell us why you want to work at Abrasive Technology Inc specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Abrasive Technology Inc!
How to prepare for a job interview at Abrasive Technology Inc
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
