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For Companies At a Glance
- Tasks: Join our Client Success team to ensure amazing customer experiences and outcomes.
- Company: We're a leading HR-Tech company, founded by an industry expert, focused on enterprise solutions.
- Benefits: Enjoy a vibrant team culture and the chance to make a real impact in customer success.
- Why this job: Be the glue that connects teams and clients while driving meaningful employee engagement.
- Qualifications: Experience in customer success with enterprise clients and strong project management skills required.
- Other info: Ideal for self-motivated individuals who thrive in fast-paced environments.
The predicted salary is between 36000 - 60000 £ per year.
The Company: Privately owned, HR-Tech, founded by a recognised industry leader in the space. A market-leading solution helping enterprise businesses connect more effectively with their staff. The Opportunity: This growing HR-Tech is looking to add to their Client Success team as part of their ongoing expansion! Join a fantastic, upbeat team and deliver customer delight at every contact point. Critical to this role is working with the wider functions to deliver successful customer outcomes. Your supporting strategy team, insight team and sales team will support you to ensuring every aspect of the customer journey is optimal. You however are the glue that joints it all together! Work with clients to create, implement, execute and assess business wide employee surveys. Use the insight gathered to work towards client objectives and grow the relationship! The Ideal Candidate: Previous experience in a customer success role, working with large of enterprise clients. Experience of working within a fast-paced, scaling SaaS business. Data savvy and able to tell a story to create value. Strong organisational skills, experience in project management would transfer well Self-motivated and able to work autonomously. A people person – not only will you work with clients, but internal stakeholders across all departments.
Customer Success Executive employer: ABR
Contact Detail:
ABR Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Executive
✨Tip Number 1
Familiarize yourself with the HR-Tech industry and the specific challenges enterprise businesses face. This knowledge will help you demonstrate your understanding of client needs during interviews.
✨Tip Number 2
Highlight your experience in customer success roles, especially with large enterprise clients. Be ready to share specific examples of how you've driven successful outcomes in previous positions.
✨Tip Number 3
Showcase your data analysis skills by preparing to discuss how you've used data to inform decisions and improve customer relationships. Being data-savvy is a key aspect of this role.
✨Tip Number 4
Emphasize your project management experience and organizational skills. Be prepared to explain how you manage multiple projects and collaborate with various teams to achieve client objectives.
We think you need these skills to ace Customer Success Executive
Some tips for your application 🫡
Tailor Your CV: Make sure to customize your CV to highlight your previous experience in customer success roles, especially with enterprise clients. Emphasize any relevant skills such as project management and data analysis.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer success and your ability to work autonomously. Mention specific examples of how you've delivered customer delight in past roles.
Highlight Relevant Skills: In your application, clearly outline your strong organizational skills and any experience you have in a fast-paced SaaS environment. Use metrics or examples to demonstrate your impact.
Showcase Your People Skills: Since this role requires collaboration with both clients and internal teams, include examples in your application that illustrate your ability to build relationships and work effectively with diverse stakeholders.
How to prepare for a job interview at ABR
✨Show Your Customer Success Experience
Be ready to discuss your previous roles in customer success, especially with enterprise clients. Highlight specific examples where you improved customer satisfaction or helped clients achieve their goals.
✨Demonstrate Data Savviness
Prepare to talk about how you've used data to drive decisions in past roles. Share examples of how you analyzed customer feedback or survey results to create actionable insights.
✨Highlight Project Management Skills
Since this role involves managing multiple projects, be sure to discuss your organizational skills. Provide examples of how you've successfully managed timelines and coordinated with different teams to deliver results.
✨Emphasize Team Collaboration
This position requires working closely with various internal stakeholders. Be prepared to share experiences where you collaborated effectively with other departments to enhance the customer journey.
