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- Tasks: Lead the onboarding of Voice AI customers and optimise their experience.
- Company: Exciting scale-up transforming customer conversations with innovative technology.
- Benefits: Competitive salary, performance bonuses, remote work, and direct access to leadership.
- Other info: Join a flat structure with opportunities for significant career impact.
- Why this job: Shape the future of onboarding in a fast-growing tech environment.
- Qualifications: Experience in Customer Success or Technical Account Management, with a knack for problem-solving.
The predicted salary is between 50000 - 60000 £ per year.
The Company is a CCaaS / Voice AI scale-up backed by recent Series A funding, building a genuinely best-in-class product transforming how businesses handle customer conversations. There has been strong growth over the past 12 months, with multiple hires planned across Customer Success, Partnerships, and Sales. We have a long-standing ABR client, and we’ve partnered closely to build out their Customer Success and Support functions from the ground up.
The Role
You’ll own the technical onboarding and implementation of Voice AI customers, working hands-on to get complex environments live quickly and effectively. Every customer is different, with different telephony setups, call flows, and requirements. Right now, onboarding isn’t consistent. Your job is to bring structure, improve time-to-live, and build a repeatable process.
Key Responsibilities
- Own end-to-end onboarding from post-sale through to go-live
- Lead technical discovery sessions (call flows, routing logic, telephony setup)
- Configure, test and launch Voice AI solutions in complex environments
- Work closely with partners to deliver integrations (critical part of the role)
- Troubleshoot technical issues alongside Product and Engineering
- Optimise performance post go-live (flows, prompts, routing)
- Drive improvements in onboarding speed (target ~4 weeks vs current 6–12)
- Act as the bridge between customer, partner, and internal teams
A core measurement of success in this role is TTL & TTV. As the role matures, expansion will come into play.
Experience
- Background in Customer Success, Solutions, Implementation or Technical Account Management
- Experience onboarding complex SaaS products
- Comfortable in technical conversations (you don’t need to code, but you understand how things work)
- Exposure to telephony/contact centre environments (SIP, IVR, PBX, PSTN)
- APIs, integrations or workflow-based systems
- Strong problem-solver who enjoys figuring things out when there’s no clear playbook
- Detail-oriented with a bias towards action
Nice to have:
- Voice AI / conversational AI exposure
- Experience working with partners or integrations
- Familiarity with automation tools (e.g. n8n)
What They Offer
- £50–60k base + 20% bonus (linked to onboarding performance / time-to-live)
- Remote-first set-up with monthly in-person meet-ups
- Flat structure with direct access to the CEO and leadership team
- Opportunity to play a key role in shaping how onboarding is delivered as the business scales
Implementation Manager in Wolverhampton employer: Abr Talent L Customer Success Recruitment For Start-Up & Scale-Up Saas Businesses
Contact Detail:
Abr Talent L Customer Success Recruitment For Start-Up & Scale-Up Saas Businesses Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Implementation Manager in Wolverhampton
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to implementation and customer success. We recommend role-playing with a friend or using mock interview tools to boost your confidence.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Share specific examples of how you've tackled complex onboarding challenges in the past. This will demonstrate your fit for the Implementation Manager role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Implementation Manager in Wolverhampton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Implementation Manager role. Highlight your experience with onboarding complex SaaS products and any relevant technical skills. We want to see how you can bring structure to our onboarding process!
Showcase Your Problem-Solving Skills: In your application, share examples of how you've tackled tricky situations in previous roles. We love a strong problem-solver, so let us know how you’ve figured things out when there wasn’t a clear playbook!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, especially when it comes to your experience with telephony setups and integrations. Make it easy for us to see why you’re a great fit!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, we can’t wait to hear from you!
How to prepare for a job interview at Abr Talent L Customer Success Recruitment For Start-Up & Scale-Up Saas Businesses
✨Know Your Tech
Make sure you brush up on your technical knowledge related to Voice AI and telephony systems. Understand the basics of SIP, IVR, and how APIs work. This will help you engage in meaningful conversations during the interview and show that you're ready to tackle the technical aspects of the role.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully solved complex problems, especially in onboarding or implementation scenarios. Highlight how you approached these challenges and what the outcomes were. This will demonstrate your ability to think critically and act decisively.
✨Understand the Company’s Vision
Research the company’s recent growth and their vision for transforming customer conversations. Be ready to discuss how you can contribute to this mission and improve the onboarding process. Showing that you align with their goals will make a strong impression.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's current onboarding processes and their future plans. This not only shows your interest in the role but also gives you insight into how you can make an impact. Questions about team dynamics and collaboration with partners can also highlight your understanding of the role's requirements.