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For Companies At a Glance
- Tasks: Take charge of customer operations and enhance support processes in a growing SaaS business.
- Company: Dynamic, founder-led SaaS company with a loyal global customer base.
- Benefits: Flexible hybrid work, high autonomy, and direct exposure to the founder.
- Other info: Great opportunity for career growth and impact in a thriving business.
- Why this job: Be a key player in shaping customer success and driving long-term growth.
- Qualifications: Experience in SaaS support, self-starter, and technically curious.
The predicted salary is between 50000 - 60000 £ per year.
Profitable, founder‑led SaaS business with a loyal global customer base and strong recurring revenue. Established product used by thousands of organisations including some huge US brands! A stable and highly profitable growing business with a clear long‑term vision.
The Opportunity
Join as the first dedicated hire, working directly with the founder to take ownership of the day‑to‑day running of customer operations. This is a hands‑on, high‑impact role where you’ll manage an outsourced support function, take ownership of escalations, and bring structure to how the business supports and retains its customers. You’ll act as the operational backbone, ensuring queries are handled efficiently, processes are built, and the founder is freed up to focus on growth. As you grow in the role, you’ll take on broader ownership across customer health, onboarding, and retention — with the autonomy to shape how the function evolves over time.
The Ideal Candidate
- Experience in SaaS customer support, customer success, or operations within a small or scaling business.
- Technically curious and confident, comfortable understanding how products work and resolving more complex customer issues.
- Self‑starter who thrives without structure, able to take ownership, prioritise, and build processes from scratch.
- Happy being hands‑on, this is an execution role, not just oversight.
- Someone looking to grow into a broader operations or leadership role over time.
- Experience with email systems, domains, or similar technical environments.
- A real desire to be an early part of a SaaS business, and critical to its long‑term success.
The Package
- Flexible hybrid setup. 1x a week in office at most.
- High level of autonomy and direct exposure to the founder.
- Opportunity to shape and own a core function in a growing business.
- Potential for long‑term upside as the company scales.
Customer Operations Manager in Woking employer: ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses
Contact Detail:
ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operations Manager in Woking
✨Tip Number 1
Network like a pro! Reach out to people in the SaaS industry, especially those who work in customer operations. A friendly chat can lead to insider info about job openings or even a referral!
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your experience in customer support and operations. This will help you stand out and demonstrate your hands-on approach.
✨Tip Number 3
Be proactive! If you find a company you love, don’t wait for them to post a job. Send a message expressing your interest and how you can add value to their customer operations team.
✨Tip Number 4
Apply through our website! We’re always on the lookout for passionate individuals who want to make an impact. Your application will get the attention it deserves when you apply directly with us.
We think you need these skills to ace Customer Operations Manager in Woking
Some tips for your application 🫡
Show Your Passion for SaaS: When you're writing your application, let your enthusiasm for the SaaS industry shine through! We want to see that you’re genuinely excited about being part of a growing business and how you can contribute to our success.
Highlight Relevant Experience: Make sure to showcase any experience you have in customer support or operations, especially in a SaaS environment. We’re looking for someone who can hit the ground running, so don’t be shy about sharing your achievements!
Be Yourself: We love authenticity! Don’t feel pressured to use overly formal language. Just be yourself and let your personality come through in your writing. We want to get to know the real you!
Apply Through Our Website: For the best chance of getting noticed, make sure to apply directly through our website. It’s the easiest way for us to keep track of your application and ensures it lands in the right hands!
How to prepare for a job interview at ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses
✨Know Your SaaS Stuff
Make sure you brush up on your knowledge of SaaS customer support and operations. Understand the product inside out, as well as how it fits into the market. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Problem-Solving Skills
Be ready to discuss specific examples where you've resolved complex customer issues or improved processes. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your hands-on experience.
✨Demonstrate Your Self-Starter Attitude
Since this role requires a lot of autonomy, be prepared to share instances where you've taken initiative. Talk about how you've built processes from scratch or managed projects without much oversight, showcasing your ability to thrive in a less structured environment.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's vision, customer operations, and how you can contribute to its growth. This not only shows your enthusiasm but also helps you gauge if the company aligns with your career goals.